Cancellations news and trends

FTC Sues LA Fitness Over Gym Cancellation Tactics
Regulation // August 20, 2025

Fitness International, the operator of LA Fitness and other gym chains, said Wednesday (Aug. 20) that it will defend its practices in court after the Federal Trade Commission (FTC) sued the company and alleged that it makes it “exceedingly difficult” to cancel memberships. Get the...

SiriusXM Sued Over ‘Burdensome’ Cancellation Process by NY AG
Subscriptions // December 20, 2023

A new lawsuit accuses SiriusXM of making it too hard for customers to cancel subscriptions. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today....

To Stop Cancellations, Subscription Companies Can Fight Failed Payments and Fraud
Subscription Commerce // February 21, 2023

In what’s already becoming another tumultuous economic year, direct-to-consumer (D2C) businesses may want to prioritize the prevention of two things: failed payments and fraud. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content —...

Report: Hassle-Free Cancellation, Refund Options Put Pandemic-Weary Travelers at Ease
Consumer Payments // December 10, 2021

Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you agree to receive marketing communications from PYMNTS and...

Quick Reads
Amazon Faces FTC Prime Subscription Trial This Week

September 21, 2025
Amazon’s subscription cancellation policy will face a jury trial this week.  Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you agree to receive marketing communications from PYMNTS […]

FTC Sues LA Fitness Over Gym Cancellation Tactics

August 20, 2025
Fitness International, the operator of LA Fitness and other gym chains, said Wednesday (Aug. 20) that it will defend its practices in court after the Federal Trade Commission (FTC) sued...

SiriusXM Sued Over ‘Burdensome’ Cancellation Process by NY AG

December 20, 2023
A new lawsuit accuses SiriusXM of making it too hard for customers to cancel subscriptions. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to...

Consumer Electronics Show Goes Virtual Due To COVID

July 28, 2020
The giant Consumer Electronics Show (CES), which draws tens of thousands of marketers, tech enthusiasts and reporters each year to Las Vegas, has become the latest victim of the resurgent...