Chewy news and trends

Chewy: Consumers Starting to Adopt Pets Again After Inflation Pullback
Retail // May 29, 2024

With pets proving to be a financial strain for many consumers, Chewy has been seeing them hold off on adopting new pets until inflation eases up. Now, some people are finally ready to take on the responsibility. Chewy CEO Sumit Singh said during a call...

Chewy Leverages Autoship Subscription to Gain Share From Brick-and-Mortar
eCommerce // March 20, 2024

As online retail subscriptions gain share from physical stores, Chewy is leveraging its Autoship auto-fill program to win customers from its more traditional competitors. The company shared in a letter to shareholders accompanying its fourth quarter and full year fiscal 2023 financial results Wednesday (March 20)...

Nearly Half of Amazon Subscribe & Save Members Shop More Online Than In-Person
eCommerce // January 26, 2024

The rise of digital retail subscriptions has provided consumers with convenience such as scheduled deliveries of regularly used items, eliminating the need for frequent trips to physical stores. Millennials are at the forefront of this trend, with 39% of them relying on subscriptions for most...

Retail Solutions That Led to Decreased Returns in 2023 
Retail // January 23, 2024

As brands and retailers continue to find new ways to prevent returns, one begs to ask: Are they working?  As per an National Retail Federation report, following two years of increasing returns rate, the percentage of returns decreased to 14.5% of total retail sales in...

Interviews & Exclusives
Nearly Half of Amazon Subscribe & Save Members Shop More Online Than In-Person

January 26, 2024
The rise of digital retail subscriptions has provided consumers with convenience such as scheduled deliveries of regularly used items, eliminating the need for frequent trips to physical stores. Millennials are at the forefront of this trend, with 39% of them relying on subscriptions for most or all of their shopping needs. This generation values convenience […]

Chewy Health President: New Veterinary Clinics Complete Petcare Ecosystem 

January 16, 2024
The pet category is booming. Booming more than ever, one could say.   In fact, the global pet care market has reached $235.32 billion and is expected to keep growing from...

Chewy GM on Pet Care’s Next $43 Billion Market Opportunity

March 06, 2023
The American Society for the Prevention of Cruelty to Animals (ASPCA) estimates that one in five U.S. households acquired a pet dog or cat during the pandemic. Beyond the toys...

Quick Reads
Chewy Sees Promise in Vet Clinics and Payoff From App Investments

August 28, 2024
Chewy said its investment in veterinary clinics is helping it attract new customers. The online pet product retailer released quarterly earnings Wednesday (Aug. 28) showing net sales increasing nearly 3% to $2.86 billion in the second quarter. CEO Sumit Singh told analysts during an earnings call that the company’s vet care clinics, two of which […]

Chewy Launches Vet Service as Consumers Keep Spending on Pets

December 14, 2023
Pet products retailer Chewy is launching “Chewy Vet Care,” a network of pet health practices. The first of these veterinary practices will open in South Florida in early 2024, with more to come as...

Chewy Lays Off 200 Employees, Aiming to Become More Agile

November 14, 2023
Online pet supplies retailer Chewy has recently undergone a round of layoffs, impacting over 200 employees across multiple locations. The layoffs include roles in human resources (HR), recruiting, data and business intelligence,...

Chewy Co-Founder Ryan Cohen Named CEO of GameStop

September 28, 2023
GameStop has named Chewy co-founder Ryan Cohen as its president, CEO and chairman. Cohen, who had been executive chairman at GameStop, relinquished that title when taking on the new roles,...