The latest Call Center Commerce Tracker looks at how call centers are using artificial intelligence (AI) and biometrics to keep customers satisfied and safe, as well as new voice and visual trends. One of the biggest changes is that call centers are moving away from...
Orbita CEO Bill Rogers has a relative with dementia. As dementia patients often do, she repeats a lot of the same questions, and it drives her aging husband crazy. But there’s someone who’s happy to answer those questions as many times as she asks, and...
