Ai news and trends

Bank of America Equips Customer Service Reps With Gen AI
Artificial Intelligence // July 21, 2026

Bank of America has added new generative artificial intelligence capabilities to EricaAssist, an AI agent that works alongside the bank’s customer service representatives during calls. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content —...

OpenAI Models Breach Hugging Face During Cyber Evaluation
Cybersecurity // July 21, 2026

OpenAI said Tuesday (July 21) that a security incident reported last week by Hugging Face was caused by OpenAI models as their cyber capabilities were being tested by OpenAI. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS...

Billtrust Debuts AI Assistant Connectivity to Promote AR Automation
B2B Payments // July 21, 2026

B2B cash generation platform Billtrust has launched the “Billtrust MCP Server.” Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing...

US AI Safety Chief Chris Fall Resigns After 3 Months
Personnel // July 20, 2026

The head of the U.S. Center for AI Standards and Innovation (CAISI), Chris Fall, resigned from that role three months after he was selected for it, CNBC reported Monday (July 20). Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to...

Interviews & Exclusives
D&B Helps Companies Act Earlier on Business Signals

July 20, 2026
Commercial credit decisions have long moved at the speed of the analyst: a new scorecard takes weeks to design, months to validate and another cycle to clear regulatory sign-off. Dun & Bradstreet says agentic AI can compress that timeline. The company announced July 6 that its D&B Commercial Graph is now available through Databricks Marketplace […]

State Governments Turn to AI to Do the Grunt Work

July 13, 2026
This week in the Prompt Economy, the spotlight is on how AI is reshaping local and federal government. One of the most dramatic examples surfaced this week in the U.S....

New York Turns to AI to Cut Regulatory Red Tape

July 10, 2026
New York Gov. Kathy Hochul has launched a sweeping effort to reduce regulatory burdens across state government, pairing a broad review of existing rules with the use of artificial intelligence...

85% of Financial Firms Plan AI Budget Increases

July 09, 2026
Enterprise artificial intelligence (AI) is no longer just a technology project. It is becoming a line item with momentum. Get the Full Story Complete the form to unlock this article...

Quick Reads
Bank of America Equips Customer Service Reps With Gen AI

July 21, 2026
Bank of America has added new generative artificial intelligence capabilities to EricaAssist, an AI agent that works alongside the bank’s customer service representatives during calls. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS […]

OpenAI Models Breach Hugging Face During Cyber Evaluation

July 21, 2026
OpenAI said Tuesday (July 21) that a security incident reported last week by Hugging Face was caused by OpenAI models as their cyber capabilities were being tested by OpenAI. Get the Full Story...

Billtrust Debuts AI Assistant Connectivity to Promote AR Automation

July 21, 2026
B2B cash generation platform Billtrust has launched the “Billtrust MCP Server.” Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS...

US AI Safety Chief Chris Fall Resigns After 3 Months

July 20, 2026
The head of the U.S. Center for AI Standards and Innovation (CAISI), Chris Fall, resigned from that role three months after he was selected for it, CNBC reported Monday (July 20). Get the...