Consumer Behavior news and trends

Discount Refill Subscribers Demand Flexibility
Subscriptions // March 26, 2024

Across retail subscribers, those who participate in discount refill programs are disproportionately likely to demand the option to switch it up when they need to, PYMNTS Intelligence research reveals. By the Numbers The PYMNTS Intelligence report “The Impact of Subscription Models on Consumer Choice,” created...

Consumers Temper Their Spending Plans Despite Slowing Inflation
Economy // January 08, 2024

Consumers expect the punishing pace of inflation to decline in the months and years ahead. But they’re reigning in their spending plans, too — a possible sign that they’re looking to rebuild savings. For merchants, the signs are decidedly mixed. On Monday (Jan. 8), the...

Cash-Strapped Consumers Are Still Buying Small Indulgences
Retail // December 14, 2023

There is an economic theory that can be traced back to the Great Depression of the 1930s: the Lipstick Effect, which suggests that even in the toughest economic times, consumers will still spend money on small indulgences such as lipstick.  Today, after two years of...

Nearly 40% of Credit Unions Say No to Installment Loans
Credit Unions // December 11, 2023

Traditionally, consumers have relied on their primary financial institutions (FIs), such as banks or credit unions (CUs), for credit products like credit cards, mortgages, auto loans and personal loans. However, increased competition from non-bank and non-credit union financial entities has led consumers to shop around...

Interviews & Exclusives
Consumers Temper Their Spending Plans Despite Slowing Inflation

January 08, 2024
Consumers expect the punishing pace of inflation to decline in the months and years ahead. But they’re reigning in their spending plans, too — a possible sign that they’re looking to rebuild savings. For merchants, the signs are decidedly mixed. On Monday (Jan. 8), the Federal Reserve Bank of New York released its latest monthly […]

Nearly 40% of Credit Unions Say No to Installment Loans

December 11, 2023
Traditionally, consumers have relied on their primary financial institutions (FIs), such as banks or credit unions (CUs), for credit products like credit cards, mortgages, auto loans and personal loans. However,...

Nearly Half of US Consumers Cite Free Shipping as Key Feature When Choosing a Merchant

October 31, 2023
As inflationary pressures continue to impact household budgets, U.S. consumers are taking measures to trim their expenses and prioritize cost-saving shopping features when choosing a merchant. In the “2023 Global...

Consumer Sentiment Study Sees Jump in Inflation One Year Out

October 13, 2023
Consumers don’t think the pressures on the household budgets are going to abate anytime soon. And certainly not in the next year. The University of Michigan’s latest reading of consumer...

Quick Reads
Socure Launches Tool and Financial Consortium to Fight First-Party Fraud

October 23, 2023
Socure has launched its first-party fraud solution, Sigma First-Party Fraud, along with the First-Party Fraud Consortium (FPFC). Together, these solutions aim to help companies detect and prevent first-party fraud, the provider of digital identity verification and fraud solutions said in a Monday (Oct. 23) press release. First-party fraud is harder to prevent compared to identity fraud because it […]

Significant Drop in Apparel Prices Provides Relief from Inflation

October 12, 2023
Prices for apparel and household items saw notable declines in September, even as the Consumer Price Index for All Urban Consumers (CPI-U) rose 0.4%.  This increase followed a 0.6% rise...

Apple iPhone Remains Teens’ Preferred Mobile Device

October 10, 2023
The Apple iPhone is reportedly on track to remain the mobile device of choice of nearly nine in 10 teens.  Eighty-seven percent of teens own an iPhone and 88% of...

Nearly 3 in 4 Shoppers Rely on Installment Plans to Control Holiday Spending

October 10, 2023
Accounting for nearly 20% of annual retail sales, the holiday season, which spans November and December, is a critical period for both merchants and consumers.  For consumers, installment plans, including...