Consumer Behaviors news and trends

Retail Infrastructure Catches Up With Digital Shift
Retail // June 08, 2020

The long-term consequences of the digital shift continue to be quantified and qualified. As evidenced by last week’s PYMNTS’ card on file report, consumers are ready and willing to keep their data with retailers, both online and offline, in exchange for frictionless experiences. The big...

Retail’s Digital Shift Stays In Gear
Digital Payments // May 06, 2020

Will retail survive the pandemic? Of course it will – but things will be different. No one is sure exactly what “different” means or even looks like just yet, but as PYMNTS research has tracked the pandemic and its impacts, certain trends are taking on...

Why Reopening The US Economy Should Be About Reinventing It
Coronavirus // April 27, 2020

Never has one letter of the alphabet been such a hot topic of conversation. That letter — V — has become the proxy for how some describe the shape of the economic recovery as businesses begin to reopen here in the U.S. and on a...

Latest COVID Poll: Health Before Wealth
Coronavirus // April 20, 2020

Existential fear outweighs economic anxiety for most consumers, as governments, companies and workers continue to grapple with the ongoing impacts of COVID-19. PYMNTS’ latest consumer poll, fielded on April 11, sampled more than 8,000 U.S. consumers about their thoughts on what life will look like...

Interviews & Exclusives
Bargain Hunters Fuel Amazon’s Prime Day Participation

July 17, 2024
With years of financial challenges compounding shoppers’ deal-seeking behaviors, Amazon and its competitors are seeing spiking demand for their summer deals events. Early reports suggest that Amazon Prime Day, the two-day event that began Tuesday (July 16), may already be outpacing last year’s performance by double-digit percentages. Adobe, for instance, predicts that the event will […]