Consumer Trust news and trends

How GenAI is Reshaping eCommerce and Consumer Trust
artificial intelligence // July 05, 2024

In the bustling digital marketplace of 2024, a new currency is emerging: content. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today....

Wish Sells at a Bargain as Consumers Seek More Reliable eCommerce
eCommerce // February 13, 2024

Discount eCommerce company Wish has sold at a much lower price than might have been expected, a move that comes as eCommerce shoppers increasingly seek out trustworthy channels and reject unreliable merchants. Get the Full Story Complete the form to unlock this article and enjoy...

PayPal’s Bet to Boost Security May Pay Off in Broader Usage
Payment Methods // November 03, 2023

As consumers’ eCommerce activity grows, so does their use of digital payment methods. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today....

UK Competition Appeal Tribunal Allows Apple Battery Lawsuit to Proceed
Legal // November 01, 2023

Apple Inc. has been dealt a blow in a class action lawsuit in London, as the Competition Appeal Tribunal ruled Wednesday (Nov. 1) that the case can proceed. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content...

Interviews & Exclusives
Banks Find Trust Is Still the Hardest Algorithm to Crack

October 14, 2025
Watch more: When Machines Decide: Winning Back Trust in AI Finance Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you agree to receive marketing communications from PYMNTS […]

Mastercard’s Gerber: Innovation Needs Consumer Trust To Advance The Digital Economy

July 12, 2021
“The boat has left the harbor and is in the open seas,” Mastercard Executive Vice President of Security and Cyber Innovation Johan Gerber told PYMNTS’ Karen Webster, adding that the...

Privacy Regulations, Developing Trust Leads To New Revenue Streams for FIs

December 09, 2020
The pandemic has spurred consumers to go online for all manner of daily activities — and the fraudsters are following them. The passwords, user names and Social Security numbers that...

Amazon Pay: How Brands Can Create Trusted Conversations With Consumers Online

September 09, 2020
There are many ways to mark the massive shift to digital that’s happened in the past six months, from baby boomers who’ve moved online after favoring real-world shopping to merchants...

Quick Reads
UK Competition Appeal Tribunal Allows Apple Battery Lawsuit to Proceed

November 01, 2023
Apple Inc. has been dealt a blow in a class action lawsuit in London, as the Competition Appeal Tribunal ruled Wednesday (Nov. 1) that the case can proceed. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, […]

IBM Announces Policy Lab To Help Ensure ‘Trustworthy’ Tech

January 22, 2020
With the new IBM Policy Lab, IBM is looking to regulate artificial intelligence (AI) development in a way that is safe, but does not infringe upon the creation of new...

Big Tech CEOs Petition Congress For Data Privacy Law

September 10, 2019
An open letter to Congress asking for a consumer data privacy law was signed by 51 CEOs across tech and other industries, CNBC reported on Tuesday (Sept. 10). Get the...

Payfone Nabs $24M In Funding; Partners With TransUnion

April 18, 2019
Payfone announced that it has secured a $24 million funding round, led by TransUnion. The funding also included participation from existing investors Synchrony, MassMutual Ventures, Massachusetts Mutual Life Insurance Company...