Conversational Commerce news and trends

When Chatbots Replace Search Bars, Who Wins at Checkout?
artificial intelligence // May 05, 2025

Perplexity started it in November of 2024 with Buy with Pro. Then Open AI with ChatGPT followed in April 2025. These two large language models (LLMs) are rapidly evolving from friendly chatbots that could write a great prospect email or blog post into helpful AI...

Connectly Raises $20 Million to Build Conversational Commerce Tools
artificial intelligence // September 11, 2024

Conversational commerce startup Connectly has raised $20 million in funding. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this...

This Week in AI: An AI App Store and GPTs Go Shopping
Artificial Intelligence // November 10, 2023

Generative artificial intelligence (AI) just keeps getting bigger. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you agree...

Mondee Adds Mobile-First AI Platform to Travel Marketplace
artificial intelligence // July 19, 2023

Mondee Holdings has introduced a mobile-first artificial intelligence (AI) platform with integrated multi-party conversational commerce. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS...

Interviews & Exclusives
AI’s Only Threat Is to Businesses That Don’t Leverage It

June 26, 2023
The utility of artificial intelligence (AI) is often forgotten amid the hysteria swirling around it. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you agree to receive marketing communications […]

Merchants Embrace Text To Buy As ‘Conversational Commerce’ Alternative

November 11, 2020
The great digital shift is powering independent retailers — the ones that make up the Main Street economy — to modernize their interactions with consumers, trading the phone and mail...

What We Talk About When We Talk About Finances (With Alexa)

February 14, 2018
Alexa, how much is in the till? Increasingly talking dollars and cents (or should that be sense?) is less a conversation held person to person than person to bot. And...

Speaking Conversation Commerce’s Language

January 25, 2018
That the era of conversational commerce is officially upon us can be seen in any number of anecdotal metrics – from the glut of voice-centric AI products and innovations on the floor...

Quick Reads
Albertsons Deploys Google Cloud’s New Conversational Commerce Agent

September 10, 2025
Food and drug retailer Albertsons Cos. has become the first retailer to deploy Google Cloud’s new Conversational Commerce agent, an artificial intelligence (AI) shopping assistant. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, […]

Connectly Raises $20 Million to Build Conversational Commerce Tools

September 11, 2024
Conversational commerce startup Connectly has raised $20 million in funding. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content...

Square Debuts AI Features for Conversational Commerce Platform

October 06, 2022
Square has launched AI features within its Square Messages platform, allowing merchants to communicate with customers using suggested replies and actions, a company blog noted. Get the Full Story Complete...

Mollie Brings Payments to Jumper.ai Conversational Commerce

September 20, 2022
Payments firm Mollie will be the European payment provider for the end-to-end conversational commerce solution Jumper.ai, which was acquired by global cloud communications firm Vonage last October. Get the Full...