With brick-and-mortar retailers reopening worldwide, consumers are heading back to stores — and they’re taking their newfound digital shopping and payment habits with them, says Joan King, senior vice president of eCommerce for retailer Crate and Barrel. In the latest Commerce Connected Playbook, King discusses...
In today’s top news, New York City changed a rule banning restaurant surcharges, and SWIFT announced plans to retool its platform to enable instant transactions. Plus, the combined value of the largest FinTechs has reached $1.07 trillion. NYC Approves Restaurant Surcharge The City Council approved...
Consumers were shopping, transacting and interacting with merchants via online or mobile channels well before the COVID-19 pandemic’s onset, but the global health crisis has dramatically accelerated this trend. Customers flocked to online platforms in the pandemic’s initial months as many nonessential retailers’ brick-and-mortar locations...
eCommerce brands are opening up pop-up shops in cities to test out brick-and-mortar retail, and Recess is using this platform to highlight its hemp-extract beverages in a temporary space in New York City that is dubbed the Take A Recess IRL Pop-Up. The company offers...
February 12, 2019
Crate and Barrel is partnering with home services platform Handy to offer furniture assembly and home decor installation throughout the United States. A Handy spokesperson confirmed to Reuters that the service will be available at 90 Crate and Barrel stores. Customers can arrange for a Handy worker to come to their home between 7 a.m. […]
April 12, 2018
To offer financing options that will reward customers for loyalty and provide them with flexible financing, Crate and Barrel has announced a partnership with Synchrony. Through the arrangement, Crate and...
May 05, 2017
Crate and Barrel welcomes a new leader into its family, naming retail veteran Neela Montgomery as its new Chief Executive Officer. After leading the Otto Group’s Multi-Channel Retail strategy for the...
September 08, 2016
Moxie Software, which provides online customer engagement for eCommerce, announced on Wednesday (Sept. 7) that Crate and Barrel is using the Moxie Concierge SaaS solution to improve customer experience, engagement...
