Cross Channel news and trends

Direct-To-Consumer Mattress Brands Go Cross-Channel
Retail // May 18, 2018

There is no shortage of direct-to-consumer mattress brands as mattress sales move from brick-and-mortar retail to eCommerce. One brand, though, saw a market opportunity as brands like Casper and Leesa took off. Nectar Sleep Co-founder Craig Schmeizer said in an interview with PYMNTS.com, “We didn’t see a provider that...

Cross-Channel Customer Service Is Lacking Quality
Consumer Insights // April 28, 2017

When it comes to customer service, it turns out companies are lacking in their cross-channel service. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily...

Omnichannel: Buzzword Or What’s Next In Retail
In Depth // October 22, 2014

The problem about talking about “what’s next” in payment and retail is the moment that “next” begins can be a little subjective. Omnichannel is a prime example of the problem—for years now it has been primed and promoted as the next big thing, the way to...

Nordstrom Helps Bring E-Commerce To Instagram
News // September 04, 2014

Nordstrom has become the first retailer to launch the Like2Buy platform, which lets customers click on a product image on the chain’s Instagram page and purchase it immediately from Nordstrom.com. But Nordstrom’s Like2Buy rollout has a few interesting wrinkles, according to Chain Store Age. Get...

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Nordstrom Helps Bring E-Commerce To Instagram

September 04, 2014
Nordstrom has become the first retailer to launch the Like2Buy platform, which lets customers click on a product image on the chain’s Instagram page and purchase it immediately from Nordstrom.com. But Nordstrom’s Like2Buy rollout has a few interesting wrinkles, according to Chain Store Age. Get the Full Story Complete the form to unlock this article […]