Customer Complaints news and trends

Venmo App Goes Down Monday
Mobile Applications // December 30, 2019

Popular financial app Venmo briefly went down for a few hours on Monday (Dec. 30), the company confirmed, according to reports. The desktop version of the payment software was also affected in the outage. According to Down Detector, an online platform tracking website issues, Venmo’s...

Colombia Watchdog Investigates Rappi Delivery App For Noncompliance
Regulation // November 14, 2019

On-demand delivery app Rappi is under investigation again in Colombia, accused of failing to comply with regulatory orders to improve its customer service response, according to Reuters. Founded in 2015, the Colombian startup uses bike-riding couriers for delivery of everything from grocery orders to diapers...

CFPB Public Complaint Database Likely To Be Shut Down
CFPB // April 26, 2018

Mick Mulvaney, the acting director of the Consumer Financial Protection Bureau (CFPB), said that the agency will likely shut down its public complaint database. As The New York Times explained, the database has been in effect since 2011, with the bureau keeping a searchable record...

Resolver To Use AI To Help Consumers Complain
Artificial Intelligence // November 03, 2016

Resolver, the U.K. startup that has created tools to help consumers complain and track the progress of their complaint, has raised £2.8 million in new funding, which it will use to apply artificial intelligence to make it easier for consumers to resolve issues. According to...

Quick Reads
Venmo App Goes Down Monday

December 30, 2019
Popular financial app Venmo briefly went down for a few hours on Monday (Dec. 30), the company confirmed, according to reports. The desktop version of the payment software was also affected in the outage. According to Down Detector, an online platform tracking website issues, Venmo’s problems increased in the late morning and continued into the […]

Colombia Watchdog Investigates Rappi Delivery App For Noncompliance

November 14, 2019
On-demand delivery app Rappi is under investigation again in Colombia, accused of failing to comply with regulatory orders to improve its customer service response, according to Reuters. Founded in 2015,...

CFPB Public Complaint Database Likely To Be Shut Down

April 26, 2018
Mick Mulvaney, the acting director of the Consumer Financial Protection Bureau (CFPB), said that the agency will likely shut down its public complaint database. As The New York Times explained,...

Resolver To Use AI To Help Consumers Complain

November 03, 2016
Resolver, the U.K. startup that has created tools to help consumers complain and track the progress of their complaint, has raised £2.8 million in new funding, which it will use...