Customer Experience/page/2 news and trends

Optiwise.ai Offers Olivia: AI Optimization Solution for Walmart Sellers
Walmart // October 22, 2024

Optiwise.ai, a leading optimization solution provider for Walmart sellers, has secured $2.4 million in seed funding and launched a new AI-powered personal assistant called Olivia for sellers on the Walmart Marketplace. Olivia utilizes GenAI technology to identify product listings and ad opportunities, answer performance-related questions...

Data-Driven and Customer-Centric: Inside Lands’ End’s Digital Transformation
Retail // October 17, 2024

It was Walt Disney who once said, “We keep moving forward, opening new doors, and doing new things, because we’re curious, and curiosity keeps leading us down new paths.” He, of course, was referring to the creative process, but his observation also powers executives in...

CarMax Focuses on Seamless Customer Experience to Grow Loyalty
Earnings // September 26, 2024

As CarMax adapts to a shifting automotive landscape, the company is focused on improving the customer experience to maintain its leadership as the nation’s largest used car dealer. Despite a 12.7% decrease in wholesale sales (where vehicles are auctioned off to auto dealers), CarMax on...

Fabric CEO: ‘Peak Website’ Helps Retailers Win Battle for Post-Purchase Efficiency
Retail // September 24, 2024

“This is where the battle’s going to be won,” Mike Micucci, CEO at fabric, told PYMNTS’ Karen Webster. “This” is retail’s ability to meet consumers where they are — whether online, in-store or on social media — and deliver a seamless, efficient and reliable shopping experience...

Interviews & Exclusives
Data-Driven and Customer-Centric: Inside Lands’ End’s Digital Transformation

October 17, 2024
It was Walt Disney who once said, “We keep moving forward, opening new doors, and doing new things, because we’re curious, and curiosity keeps leading us down new paths.” He, of course, was referring to the creative process, but his observation also powers executives in the connected economy. The quote would certainly get a good […]

Fabric CEO: ‘Peak Website’ Helps Retailers Win Battle for Post-Purchase Efficiency

September 24, 2024
“This is where the battle’s going to be won,” Mike Micucci, CEO at fabric, told PYMNTS’ Karen Webster. “This” is retail’s ability to meet consumers where they are — whether online,...

Headless Commerce Will Power the Heart of Future Online Experiences 

September 16, 2024
The digital commerce landscape is far from static. Within it, a new paradigm known as “headless commerce” is gaining significant traction. But what, exactly, is headless commerce? As Andrew Gordon,...

Low-Code Solutions Gain Traction In Banking And Insurance Digital Transformation

September 09, 2024
Digital transformation without a clear strategy is like setting sail without a destination. Most projects sink before they reach the shore. Seventy percent of digital transformation projects fail to achieve...

Quick Reads
Optiwise.ai Offers Olivia: AI Optimization Solution for Walmart Sellers

October 22, 2024
Optiwise.ai, a leading optimization solution provider for Walmart sellers, has secured $2.4 million in seed funding and launched a new AI-powered personal assistant called Olivia for sellers on the Walmart Marketplace. Olivia utilizes GenAI technology to identify product listings and ad opportunities, answer performance-related questions and offer content suggestions such as keywords, titles, descriptions and […]

Shake Shack’s Self-Service Kiosks Boost Profitability and Efficiency

November 06, 2023
Shake Shack, the fast-casual restaurant chain, has had success with its use of kiosks. These self-service ordering stations have helped the company reduce labor hours and proven to be a...

Sabre Partners With CellPoint Digital on Travel Industry Payment Solutions

October 24, 2023
Sabre, a software and technology provider in the global travel industry, has partnered with CellPoint Digital, a payment solutions provider for the airline industry. Under the agreement, Sabre customers will now...

Amazon Counters FTC Lawsuit Allegations on Deceptive Practices

October 19, 2023
Amazon is asking a Seattle judge to dismiss a lawsuit from the Federal Trade Commission (FTC), saying the case “fails in its entirety.”  The eCommerce giant has vehemently denied allegations made by the...