Dispute Resolution news and trends

Visa to Use ServiceNow Dispute Management Tools
VISA // January 29, 2025

Visa plans to use the ServiceNow Dispute Management, Built with Visa solution to further streamline payment card dispute resolutions for clients and help issuers meet compliance requirements. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all...

52% of Consumers Want Disputes to Be Easy and Resolved Fast
Credit Cards // November 06, 2024

Card disputes have long been viewed as a necessary evil in retail banking and commerce — a cost center to be managed and minimized. But new research from PYMNTS Intelligence and Banyan, “How Card Disputes Are an Opportunity to Cultivate Customer Loyalty,” reveals that these...

The Invisible Tax on Merchants: Time Spent Managing Disputes
Credit Cards // October 16, 2024

As the payments change, businesses are confronted with a need to refine their dispute resolution strategies to mitigate the impact of chargebacks. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional...

Strategizing The ‘Ugly Child’ Of Corporate Finance: Accounts Receivable
B2B Payments // March 11, 2020

Accounts receivable (AR) is a function that spreads across multiple tasks of an enterprise, from corporate finance to sales teams and vendor relationship management initiatives. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content...

Interviews & Exclusives
Visa Puts AI at Core of Dispute Management Strategy

September 18, 2025
Watch more: Need to Know: Visa DPS, Shane Malloy Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you agree to receive marketing communications from PYMNTS and to […]

52% of Consumers Want Disputes to Be Easy and Resolved Fast

November 06, 2024
Card disputes have long been viewed as a necessary evil in retail banking and commerce — a cost center to be managed and minimized. But new research from PYMNTS Intelligence...

The Invisible Tax on Merchants: Time Spent Managing Disputes

October 16, 2024
As the payments change, businesses are confronted with a need to refine their dispute resolution strategies to mitigate the impact of chargebacks. Get the Full Story Complete the form to...

Tech Takes The Emotion Out Of Dispute Management

November 21, 2019
Where there are credit card transactions, there are disputes. That’s especially true of transactions that happen in a card-not-present environment (as is increasingly the case), and where fraudsters are able...

Quick Reads
Visa to Use ServiceNow Dispute Management Tools

January 29, 2025
Visa plans to use the ServiceNow Dispute Management, Built with Visa solution to further streamline payment card dispute resolutions for clients and help issuers meet compliance requirements. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our […]

Visa Offers Scholarships To Train Workers In Dispute Resolution

December 05, 2019
Visa has announced it’s going to start a new certification program in dispute resolution, as well as fund up to 500 scholarships to offset the cost of the training, according...