As the payments change, businesses are confronted with a need to refine their dispute resolution strategies to mitigate the impact of chargebacks. With the costs and prevalence of chargebacks on the rise, a PYMNTS Intelligence report, “Recovering Revenue: A Merchant’s Guide to Automated Chargeback Management,”...
Accounts receivable (AR) is a function that spreads across multiple tasks of an enterprise, from corporate finance to sales teams and vendor relationship management initiatives. Yet AR has widely been viewed as a friction-filled manual task that doesn’t add value to the organization. Often, even...
Visa has announced it’s going to start a new certification program in dispute resolution, as well as fund up to 500 scholarships to offset the cost of the training, according to a press release. The applicants will become certified dispute resolution professionals, which Visa noted...
Where there are credit card transactions, there are disputes. That’s especially true of transactions that happen in a card-not-present environment (as is increasingly the case), and where fraudsters are able to use a range of tactics to make off with unauthorized transactions. Ferreting out fraudulent...
November 06, 2024
Card disputes have long been viewed as a necessary evil in retail banking and commerce — a cost center to be managed and minimized. But new research from PYMNTS Intelligence and Banyan, “How Card Disputes Are an Opportunity to Cultivate Customer Loyalty,” reveals that these friction points actually represent critical moments that can either cement […]
October 16, 2024
As the payments change, businesses are confronted with a need to refine their dispute resolution strategies to mitigate the impact of chargebacks. With the costs and prevalence of chargebacks on...
November 21, 2019
Where there are credit card transactions, there are disputes. That’s especially true of transactions that happen in a card-not-present environment (as is increasingly the case), and where fraudsters are able...
December 05, 2019
Visa has announced it’s going to start a new certification program in dispute resolution, as well as fund up to 500 scholarships to offset the cost of the training, according to a press release. The applicants will become certified dispute resolution professionals, which Visa noted is a highly needed occupation throughout the payments sphere. Visa […]
