A new survey from J.D. Power suggests small businesses have begun to embrace mobile banking and are satisfied with the service. Released on Thursday (Oct. 31), the J.D. Power 2019 U.S. Small Business Banking Satisfaction Survey found an 8 percent year-over-year increase in the percentage...
When it comes to banking, the youngest customers tend to gravitate toward the biggest companies. According to the J.D. Power 2015 U.S. Retail Banking Satisfaction Study, released last week, banking consumers of Generation Z — people born in 1995 and later — report an average...
American Express and Discover tied for the top spot in J.D. Power’s annual U.S. Credit Card Satisfaction Study, American Banker reported on Thursday (Aug. 28). JPMorgan Chase finished third, with Barclays, U.S. Bancorp, Wells Fargo, Bank of America, Capital One Financial, Citigroup and GE Capital...
August 15, 2024
Digital wallets are rapidly transforming the payments landscape, with projections indicating they will surpass debit cards in transaction value within three years. This transition highlights the role of digital wallets not only as a payment option but also as a versatile tool that boosts consumer engagement and spending. A recent PYMNTS Intelligence report, “Top of […]
May 04, 2015
When it comes to banking, the youngest customers tend to gravitate toward the biggest companies. According to the J.D. Power 2015 U.S. Retail Banking Satisfaction Study, released last week, banking consumers of Generation Z — people born in 1995 and later — report an average satisfaction rating of 807 (out of a possible 1,000) with […]
August 29, 2014
American Express and Discover tied for the top spot in J.D. Power’s annual U.S. Credit Card Satisfaction Study, American Banker reported on Thursday (Aug. 28). JPMorgan Chase finished third, with...
