The age of contextual commerce has arrived – even if many mainstream customers aren’t aware of it. While they may not call it “engaging in contextual commerce,” nearly 60 percent of consumers have done just that – and most of those shoppers say they enjoyed...
From fitness freaks to makeup mavens, Health and Beauty shoppers are going mobile. The latest Omni Usage Index reports 44 percent of these consumers use retailer mobile apps a far higher percentage than other retail verticals can boast. But with consumers giving retailers an...
For years, pundits and industry experts have been predicting the end of brick-and-mortar business. But those rumors of demise may have been greatly exaggerated, with merchants like French-import Sephora expanding their network of physical locations in recent years. But while brick-and-mortar business rolls on, some...
Thriving or just surviving in the omnichannel age means offering comprehensive in-store and online features that both engage customers and connect them with brands. To earn their devotion, shoppers demand that retailers offer features to make their shopping trips easier, more enjoyable and more personalized...
May 21, 2018
From fitness freaks to makeup mavens, Health and Beauty shoppers are going mobile. The latest Omni Usage Index reports 44 percent of these consumers use retailer mobile apps a far higher percentage than other retail verticals can boast. But with consumers giving retailers an average satisfaction score of just 37.9 out of 100, many merchants are seemingly missing the mark. PYMNTS examines 900-plus data points to gauge where merchants are excelling and where they’re falling behind, inside the Index.
November 13, 2017
Heavy lies the head that wears the omnichannel crown. According to the latest edition of the PYMNTS.com OmniReadi Index™, a Vantiv collaboration, the merchants traditionally thought to be the least...
July 06, 2017
With a little mPOS magic, can finding a parking spot or running a restaurant be turned into just another day at the beach? From beating beachside blues to revamping how...
June 02, 2017
Modern technology has given retail merchants a multitude of new tools to help run their businesses, but it’s also given them plenty of processes they need to juggle in order...
