Loyalty Program news and trends

Subway’s Digital Comeback Features Retooled App and Loyalty Program
Restaurant innovation // October 09, 2024

The quick-service restaurant sector is experiencing a wave of global expansion, with Subway making bold moves to amplify its presence and enhance digital engagement. In just three years, the brand has secured more than 20 master franchise agreements, paving the way for more than 10,000...

Best Buy Refines Customer Experience With Personalized Tech and AI-Driven Solutions
Retail // August 29, 2024

For Best Buy CEO Corie Barry, elevating the customer experience is paramount. Despite recent challenges in the home theater, gaming and appliances categories, Barry is steering the company toward a more personalized and engaging shopping journey. “We are focused on sharpening our customer experiences,” Barry said...

Chipotle’s Loyalty Gamification Drives Record-Breaking Digital Sales
Earnings // July 24, 2024

As restaurants look to boost digital engagement, Chipotle is seeing that its efforts to make online participation more exciting are paying off. The fast-casual restaurant chain, which has more than 3,500 locations across six countries, shared on a call discussing its second quarter financial results,...

Chipotle Taps Targeted Upselling as Restaurants Compete to Personalize the Experience 
Earnings // February 06, 2024

Chipotle Mexican Grill is targeting its messaging based on digital data from its loyalty members, as across the restaurant industry, leading players are competing to offer the most personalized experience.   The fast-casual giant, which has more than 3,400 locations across five countries, on a call...

Interviews & Exclusives
Subway’s Digital Comeback Features Retooled App and Loyalty Program

October 09, 2024
The quick-service restaurant sector is experiencing a wave of global expansion, with Subway making bold moves to amplify its presence and enhance digital engagement. In just three years, the brand has secured more than 20 master franchise agreements, paving the way for more than 10,000 future restaurant commitments and driving over 40% of its new […]

Bridge Millennials Have Become Restaurants’ Digital Diners

July 18, 2023
As consumers across the board slowly increase their engagement with restaurants’ eCommerce options, bridge millennials — those between their mid-thirties and mid-forties — are leading the pack by a long...

Facing The Fast Future Of QSR Payments Experiences

November 25, 2019
Make sure to bring more than your appetite when you dine out in the 2020s, especially at a quick-service restaurant (QSR). You might end up ordering or paying with your...

Making C-Stores About Loyalty — Not Just Convenience

November 27, 2018
It’s the most valuable treasure in the world of payments and commerce: consumer loyalty. Of course, gaining it requires a sophisticated understanding of retail, marketing and transactional data, but also...

Quick Reads
Reunit Launches Volume-Based Rewards for Omnichain Crypto Wallet

February 05, 2024
Omnichain cryptocurrency wallet Reunit Wallet has debuted a volume-based reward program. The program, announced Monday (Feb. 5), is designed to stimulate trading activity on its platform and attract new users. “Starting now, for every $100 in generated volume, users will receive 1 REUNI,” the company said in a news release. “Additionally, if a referral code is used, a 25% […]

Delta Air Lines to Modify Frequent-Flier Program Following Negative Feedback

September 27, 2023
Delta Air Lines has said that recent changes to its frequent-flier program have received mostly negative feedback from travelers. In response to this feedback, Delta CEO Ed Bastian has said the...

Station Casinos Teams With Trustly for Open Banking Payments

August 23, 2023
Trustly says it has been named payments provider for Station Casinos’ NFT loyalty marketplace. The open banking payments company announced the partnership Wednesday (Aug. 23), saying it aimed to help the Las Vegas-based...

Expedia, Hotels.com and Vrbo Join Forces in One Loyalty Program

July 17, 2023
Expedia Group has unveiled a new loyalty program that rewards travel and hospitality business across the company’s portfolio. This single loyalty program called One Key unifies the travel brands Expedia,...