Mobile Ordering news and trends

Starbucks Revitalization Initiative to Shift Focus to App and Rewards

July 29, 2025
Starbucks App Now Includes DoorDash-Powered Delivery
Delivery // November 14, 2024

Starbucks now offers access to delivery powered by DoorDash through its own app. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today....

McDonald’s Says Geofencing Technology Helps Boost Customer Satisfaction
Restaurant innovation // November 08, 2024

McDonald’s reportedly improved customer satisfaction scores and reduced customer wait times by using geofencing technology to streamline the mobile ordering process. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins...

Starbucks’ New CEO Faces ‘Achilles Heel’ of Mobile Ordering
ResTech // August 18, 2024

Is Starbucks’ mobile app the company’s greatest weakness? Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you...

Starbucks’ Mobile Outage Compounds Financial Woes as Q3 Sales Decline
Earnings // July 30, 2024

Some Starbucks customers faced a disruption on Tuesday (July 30) as the company’s mobile ordering system failed for the second time this month. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no...

Interviews & Exclusives
Diners Tell Restaurants to Put Technology on the Menu

June 29, 2023
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Aggregators Account for Only 2.5% of Restaurant Orders

September 22, 2022
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Brightloom CEO Says Smart Segmentation Can Boost Restaurants’ ‘Most Important KPI’

July 15, 2021
For all restaurants, recovery from the devastating effects of the COVID-19 pandemic has been an uphill battle. However, not every restaurant’s hill has been equally steep. Restaurants that were able...

Paytronix CEO: McDonald’s Rewards Program May Not Be The Latecomer It Seems to Be

July 07, 2021
McDonald’s may seem like a latecomer to the digital loyalty game, but it may be a little more complicated than that. The company announced in late June that it will...

Quick Reads
Starbucks Revitalization Initiative to Shift Focus to App and Rewards

July 29, 2025
Starbucks plans to enhance its mobile app, its mobile order-and-pay offering, and its rewards program in 2026 as it continues its “Back to Starbucks” plan for revitalizing the coffeehouse brand. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. […]

Starbucks App Now Includes DoorDash-Powered Delivery

November 14, 2024
Starbucks now offers access to delivery powered by DoorDash through its own app. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to...

McDonald’s Says Geofencing Technology Helps Boost Customer Satisfaction

November 08, 2024
McDonald’s reportedly improved customer satisfaction scores and reduced customer wait times by using geofencing technology to streamline the mobile ordering process. Get the Full Story Complete the form to unlock...

Starbucks’ New CEO Faces ‘Achilles Heel’ of Mobile Ordering

August 18, 2024
Is Starbucks’ mobile app the company’s greatest weakness? Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no...