Net Promoter Score news and trends

Inside ESL Federal Credit Union’s Member Engagement Efforts
Credit Unions // October 30, 2019

Nearly 40 percent of credit union members are willing to switch their primary FI – putting the pressure on CUs to up their game. This means that a data-centric approach to engagement and retention is more important than ever. In this month’s Credit Union Tracker,...

Alignable Tackles SMB Interconnectivity, Investigates Third-Party Trust
B2B Payments // May 11, 2017

Recently, small business network Alignable released its SMB Trust Index for Q1 2017. Using a methodology based on the Net Promoter Score (NPS), the index highlights the most trusted brands across business owners. Get the Full Story Complete the form to unlock this article and...

Quick Reads
Oscar Health Focuses on Member Experiences and Tech Solutions for Growth

November 07, 2023
Oscar Health Inc. membership retention and more personalization were highlighted during the healthcare insurance provider’s third-quarter earnings report released Tuesday (Nov. 7). Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By […]