It’s a tough time to be a small pharmacy, with national chains like CVS and Walgreens dominating two-thirds of the prescription drug market in the U.S. To stand out from their competition, says Brian Zone, owner and founder of Long Island Apothecary, independent pharmacies must...
Tech-savvy consumers have come to expect the ease and speed of omnichannel features offered by online retailers. In response, retailers ranging from brick-and-mortar behemoths to young, independent upstarts are investing in mobile and online features, offering a more convenient and enjoyable experience worth returning for....
From fitness freaks to makeup mavens, Health and Beauty shoppers are going mobile. The latest Omni Usage Index reports 44 percent of these consumers use retailer mobile apps a far higher percentage than other retail verticals can boast. But with consumers giving retailers an...
For years, pundits and industry experts have been predicting the end of brick-and-mortar business. But those rumors of demise may have been greatly exaggerated, with merchants like French-import Sephora expanding their network of physical locations in recent years. But while brick-and-mortar business rolls on, some...
June 11, 2018
It’s a tough time to be a small pharmacy, with national chains like CVS and Walgreens dominating two-thirds of the prescription drug market in the U.S. To stand out from their competition, says Brian Zone, owner and founder of Long Island Apothecary, independent pharmacies must beat the big guys to the punch. In the latest Omni Usage Report, Zone tells PYMNTS how changing customer expectations have pushed small pharmacies to invest in omnichannel features, from digital prescription renewal to delivery.
May 21, 2018
From fitness freaks to makeup mavens, Health and Beauty shoppers are going mobile. The latest Omni Usage Index reports 44 percent of these consumers use retailer mobile apps a...
December 11, 2017
While it’s nice to be able to shop from the comfort of the couch, purchasing online can be rather confusing for some consumers. After all, there are no customer service associates...
