Omnichannel Experience news and trends

PYMNTS Intelligence: Retailers Must Upgrade Back-End Systems to Harness AI Power and Potential
Retail // August 28, 2023

With the rise of eCommerce and the need for convenience and flexibility, retailers have turned to artificial intelligence (AI) to enhance the customer experience, with AI-powered self-service options becoming popular. Get the Full Story Complete the form to unlock this article and enjoy unlimited free...

Walmart and Target Earnings Offer Up a Tale of Two eCommerce Platforms 
Retail // May 19, 2023

Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you agree to receive marketing communications from PYMNTS and...

Omnichannel Offerings Boost In-Store Visits by Beauty and Wellness Shoppers
Retail // March 13, 2023

Omnichannel shoppers in the beauty and wellness space are volume shoppers. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing...

Ahold CFO Says 10B Personalized Offers Drove Record Digital Engagement
Earnings // February 15, 2023

Ahold Delhaize is combating inflation-related belt-tightening by leveraging customer data to offer targeted rewards. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS...

Interviews & Exclusives
Walmart and Target Earnings Offer Up a Tale of Two eCommerce Platforms 

May 19, 2023
Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you agree to receive marketing communications from PYMNTS and to the sharing of your information with our sponsor, if […]

Study Finds More Consumers Now Prefer Pickup to Delivery When Ordering Online

January 30, 2023
The pickup economy — a customer convenience that started as a pandemic precaution — has since found a solidified foothold in cross-channel shopping. Get the Full Story Complete the form...

Why SamsClub.com CEO Says It’s A $60B Tech Start-Up

December 09, 2019
Between 1983 and 1984, three retailers opened in the United States that would drastically alter the landscape by introducing a new business model to consumers.  The retailers were Costco, Sam’s...

Can Six Days Make (Or Break) The Holiday 2019 Shopping Season?

December 03, 2019
That Thanksgiving is shopping holiday, or at least a reasonable opening act for the four-day festival of commerce that commences on Black Friday and caps off on Cyber Monday, is...

Quick Reads
Omnichannel Offerings Boost In-Store Visits by Beauty and Wellness Shoppers

March 13, 2023
Omnichannel shoppers in the beauty and wellness space are volume shoppers. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you agree to receive marketing communications from PYMNTS […]

Mastercard Names Raj Seshadri President Of Data And Services

January 14, 2020
Retail in recent years has become a very data-intensive industry. In his keynote address to the National Retail Federation (NRF) earlier this week, Microsoft CEO Satya Nadella said the industry...

Shift Online Prompts Walmart To Overhaul Grocery Options

November 21, 2019
To better compete with Amazon, Walmart has decided to revamp its one of its most important lines of defense: the produce department. Get the Full Story Complete the form to...

Amazon Launches First Physical Store In MA

October 03, 2019
Amazon has opened its first physical store in Massachusetts. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content —...