With the rise of eCommerce and the need for convenience and flexibility, retailers have turned to artificial intelligence (AI) to enhance the customer experience, with AI-powered self-service options becoming popular. According to data captured in a recent PYMNTS study, 84% of U.S. consumers use self-service kiosks,...
At first glance, the numbers are startling in their contrast. In their latest earnings reports, Walmart posted comparable eCommerce sales gains of 27% in its most recent quarter. Target posted a 3.4% drop in comparable digital sales. “We continue to gain market share in the grocery category, including...
Omnichannel shoppers in the beauty and wellness space are volume shoppers. So said Ulta Beauty CEO Dave Kimbell when explaining the record sales of $10 billion the cosmetics and skincare retailer racked up during the fourth quarter. “When we get a store-only shopper to start shopping in...
Ahold Delhaize is combating inflation-related belt-tightening by leveraging customer data to offer targeted rewards. The multinational grocery giant, parent of a range of well-known supermarket chains, spoke to the success of these efforts on a call with analysts Wednesday (Feb. 15), discussing the company’s fourth-quarter...
May 19, 2023
At first glance, the numbers are startling in their contrast. In their latest earnings reports, Walmart posted comparable eCommerce sales gains of 27% in its most recent quarter. Target posted a 3.4% drop in comparable digital sales. “We continue to gain market share in the grocery category, including with higher income and younger shoppers, and we saw good […]
January 30, 2023
The pickup economy — a customer convenience that started as a pandemic precaution — has since found a solidified foothold in cross-channel shopping. The latest PYMNTS/Cybersource collaboration, “The 2023 Global...
December 09, 2019
Between 1983 and 1984, three retailers opened in the United States that would drastically alter the landscape by introducing a new business model to consumers. The retailers were Costco, Sam’s...
December 03, 2019
That Thanksgiving is shopping holiday, or at least a reasonable opening act for the four-day festival of commerce that commences on Black Friday and caps off on Cyber Monday, is...
March 13, 2023
Omnichannel shoppers in the beauty and wellness space are volume shoppers. So said Ulta Beauty CEO Dave Kimbell when explaining the record sales of $10 billion the cosmetics and skincare retailer racked up during the fourth quarter. “When we get a store-only shopper to start shopping in both stores and online, their spend with us increases by […]
January 14, 2020
Retail in recent years has become a very data-intensive industry. In his keynote address to the National Retail Federation (NRF) earlier this week, Microsoft CEO Satya Nadella said the industry...
November 21, 2019
To better compete with Amazon, Walmart has decided to revamp its one of its most important lines of defense: the produce department. With 95 percent of shoppers preferring to buy...
October 03, 2019
Amazon has opened its first physical store in Massachusetts. Located at the Natick Mall in Natick, Massachusetts, the 4-star store is the fifth physical location nationwide for the eCommerce giant....
