Omnichannel Retail news and trends

UK Consumers Love to Shop From the Comfort of Their Homes
Retail // May 02, 2024

Shoppers in the United Kingdom love eCommerce, disproportionately preferring to make purchases online without engaging with physical stores, PYMNTS Intelligence reveals.  By the Numbers The PYMNTS Intelligence study “2024 Global Digital Shopping Index: U.K. Edition,” commissioned by Visa Acceptance Solutions, drew from a survey of 2,200...

Walmart Adds Third-Party Sellers’ Tires to Installation-Eligible Program
Walmart // April 17, 2024

Shoppers can now order tires from third-party sellers on Walmart Marketplace and schedule an appointment to have those tires installed at a Walmart Auto Care Center at the same time. The tires will be shipped to the customer’s local Walmart store for installation, Michael Mosser, vice president and...

Digital Transformations Help Small Farmers Find National Success
Omnicommerce // February 26, 2024

Niche markets need to scale their reach, too — and often, eCommerce is best way.  And while the direct-to-consumer (D2C) landscape made waves with products like cheaper eyeglasses and other consumer goods that benefitted from cutting out middlemen at scale, the approach’s latest evolution is...

Mobile Helps Brand Loyalty Programs Work Harder and Smarter
Loyalty & Rewards // December 28, 2023

Technology, and the digital transformation of the economy overall, have reshaped the concept of customer loyalty.  Add to that the integration of payments innovation, and the loyalty program ecosystem of today is nearly unrecognizable compared to years past.  “The phone has been the cohesive unit...

Interviews & Exclusives
Macy’s SVP Says Winning Back Customers Brand’s Top Priority

July 15, 2024
For Macy’s Senior Vice President, Customer Journey, Bennett Fox-Glassman, personalization boils down to two things. “Customers don’t come up and ask for personalization,” Fox-Glassman said at The Lead Summit in New York City. “They’re asking for relevance, know me better. Personalization, to me, is context and relevance.” During his presentation, “Personalizing Customer Interactions from Awareness […]

Digital Transformations Help Small Farmers Find National Success

February 26, 2024
Niche markets need to scale their reach, too — and often, eCommerce is best way.  And while the direct-to-consumer (D2C) landscape made waves with products like cheaper eyeglasses and other...

Mobile Helps Brand Loyalty Programs Work Harder and Smarter

December 28, 2023
Technology, and the digital transformation of the economy overall, have reshaped the concept of customer loyalty.  Add to that the integration of payments innovation, and the loyalty program ecosystem of...

Mall of America: Consumers Want to Be Entertained 

November 09, 2023
Nestled in Bloomington, Minnesota, Mall of America takes the shopping center concept to a whole new level. It is an expansive retail and entertainment complex that provides consumers with a...

Quick Reads
Walmart Adds Third-Party Sellers’ Tires to Installation-Eligible Program

April 17, 2024
Shoppers can now order tires from third-party sellers on Walmart Marketplace and schedule an appointment to have those tires installed at a Walmart Auto Care Center at the same time. The tires will be shipped to the customer’s local Walmart store for installation, Michael Mosser, vice president and category lead at Walmart Marketplace, said in a Wednesday (April […]

Syrup Raises $17.5 Million to Expand AI-Powered Inventory Forecasting Platform 

December 01, 2023
Syrup has raised $17.5 million in a Series A round to expand its artificial intelligence (AI)-powered platform that helps brand optimize their inventory for omnichannel commerce.  The firm will use the...

Omnichannel Commerce Boosts The Honest Company in Q2

August 08, 2023
The Honest Company, founded by movie star Jessica Alba, posted its second-quarter results Wednesday (Aug. 8), which showed a revenue bump from recent retail distribution deals. The Honest Company Inc. said...

Canada Goose Outerwear Company Is Flying High

August 11, 2017
The Canada Goose is migrating. Canada Goose Holdings Inc., a premium outerwear brand known for its goose-down jackets with fur-trimmed hoods, has announced that it plans to open three more...