Personalization news and trends

Save A Lot Debuts Mobile App for First Loyalty Program
Retail // October 30, 2024

In a move that elevates the company’s digital transformation and modernizes the grocery shopping experience, Save A Lot is launching of its first loyalty program. Save A Lot, which operates 750 stores across 32 states, introduced its loyalty program, Save A Lot Rewards, through a...

Amazon Adds Personalized Recommendations to Shopping App
Amazon // October 27, 2024

Amazon says it is adding more personalization features with the updates to its Shopping app. “Personalization helps customers find what they’re looking for faster, and surfaces other relevant products that align with their interests based on previous shopping behaviors like recent purchases and browsing history,”...

Google Amps Up Gemini’s AI Model for New Shopping Platform
artificial intelligence // October 15, 2024

Google has revamped its shopping platform, introducing an experience powered by artificial intelligence (AI) that will roll out across the U.S. in the coming weeks. This transformation leverages 45 billion product listings from Google’s Shopping Graph and Gemini models to enhance how users research and...

Retailers Flip the Script; Design In-Store Experience for Digital Shoppers
Retail // October 14, 2024

They say you eat with your eyes first. The same can be said of in-store experiences for consumers. DGS Retail’s recent acquisition of SMS Display Group and its rebranding to Agility Retail Group signals a larger trend in the retail industry: the growing emphasis on...

Interviews & Exclusives
Retailers Flip the Script; Design In-Store Experience for Digital Shoppers

October 14, 2024
They say you eat with your eyes first. The same can be said of in-store experiences for consumers. DGS Retail’s recent acquisition of SMS Display Group and its rebranding to Agility Retail Group signals a larger trend in the retail industry: the growing emphasis on enhancing in-store customer experiences. By merging visual merchandising expertise with […]

Walmart and Amazon Turn to GenAI and Ditch the ‘Search’ Bar

October 11, 2024
As Walmart and Amazon compete to provide the best online shopping experiences, both are increasing their use of generative AI (GenAI) to improve search offerings. The former announced Wednesday (Oct....

The Key to Capturing Gen Z: Credit Unions Embrace Digital Personalization

September 17, 2024
When it comes to digital engagement, there’s a lot at stake for credit unions. As detailed in “How Credit Union Innovation Can Drive Gen Z Engagement,” a PYMNTS Intelligence report...

Gain Without the Pain: Nuvei Head of eComm on What’s Driving Payments Optimization

August 14, 2024
Payments represent the lifeblood of business success. And business success, like payments, is inherently complex. This inherent complexity, arising because today’s payments sit at the intersection of technology, finance, regulation,...

Quick Reads
Amazon Adds Personalized Recommendations to Shopping App

October 27, 2024
Amazon says it is adding more personalization features with the updates to its Shopping app. “Personalization helps customers find what they’re looking for faster, and surfaces other relevant products that align with their interests based on previous shopping behaviors like recent purchases and browsing history,” the eCommerce giant wrote in a recent blog post.  For […]

Google Amps Up Gemini’s AI Model for New Shopping Platform

October 15, 2024
Google has revamped its shopping platform, introducing an experience powered by artificial intelligence (AI) that will roll out across the U.S. in the coming weeks. This transformation leverages 45 billion...

LTK Adds New Customization Features to Automatic Direct Message Tool

August 20, 2024
LTK has added new customization features and access to weekly payouts to its Creator Commerce platform. The new customization features allow the users of LTK DM, the platform’s automatic direct...

Luxury Brands Slash Prices to Entice Middle-Income Buyers

July 21, 2024
Luxury brands have begun lowering their prices to win back middle-income shoppers. As The Wall Street Journal (WSJ) reported Sunday (July 21), this move — by companies such as Burberry...