Refund news and trends

Refunds Put Southwest Airlines Customer Service to Test
Travel Payments // December 29, 2022

Southwest Airlines is inviting customers to send it requests for refunds and reimbursement of alternate travel expenses.  The beleaguered airline has set up a page on its website for customers to submit requests for refunds for canceled flights as well as for related expenses, it...

Coronavirus Refunds: Princess Cruises To Offer Credit With Bonus, Reimbursements For Canceled Cruises
Coronavirus // July 23, 2020

As the coronavirus pandemic continues to disrupt everyday life the world over, many consumers want compensation for things they paid for but aren’t able to use. Cruise lines are offering credits for voyages in some instances. Princess Cruises is lengthening its “pause in cruise operations” for some...

FTC Sends $2M In Payments To Fake Immigration Center’s Victims
Security & Fraud // March 02, 2020

In response to fraud from the American Immigration Center, the Federal Trade Commission (FTC) is sending out refunds for those defrauded, according to a press release. The FTC will issue 4,976 refund checks and 44,136 PayPal payments to victims, totaling over $2 million to help...

The Struggles Of Crafting Digital Disbursements For University Students
Disbursements // February 13, 2020

Checks may be cumbersome and flawed, but they persist as one of the top methods by which businesses, legal firms and universities pass refunds to consumers, clients and students. U.S. academic institutions are legally required to offer check refunds to students, despite the option’s well-documented...

Quick Reads
Refunds Put Southwest Airlines Customer Service to Test

December 29, 2022
Southwest Airlines is inviting customers to send it requests for refunds and reimbursement of alternate travel expenses.  The beleaguered airline has set up a page on its website for customers to submit requests for refunds for canceled flights as well as for related expenses, it said in a Thursday (Dec. 29) update.  The page accepts […]

FTC Sends $2M In Payments To Fake Immigration Center’s Victims

March 02, 2020
In response to fraud from the American Immigration Center, the Federal Trade Commission (FTC) is sending out refunds for those defrauded, according to a press release. The FTC will issue...

Mastercard Offers Fare Discounts, Refunds For Contactless Transit Payments

November 27, 2019
Mastercard has announced that it will refund cardholders up to $10 off their cab rides, every Tuesday through the end of the year (including New Year’s Eve and Day), in...

PayPal Changes Seller Refund Fee Policy

September 22, 2019
PayPal has decided to once again collect a fee when a seller issues a refund. While the company had rolled back the policy in April, it has decided to reinstate...