Shake Shack, the fast-casual restaurant chain, has had success with its use of kiosks. These self-service ordering stations have helped the company reduce labor hours and proven to be a high-margin channel, contributing to improved profitability. According to analyst Peter Saleh from BTIG, Shake Shack...
Chipotle Mexican Grill and McDonald’s plan to increase menu prices in California next year. The decision is a response to the state’s forthcoming minimum wage hike for fast-food workers, which will see employees earning a minimum of $20 per hour starting on April 1, CNBC reported Monday (Oct....
SoundHound AI, Inc., a leader in voice artificial intelligence, has joined forces with ChowNow, an online ordering and marketing platform for independent restaurants. This strategic partnership, announced Tuesday (Aug. 29), aims to revolutionize how restaurants handle inbound customer calls by introducing SoundHound’s Smart Answering service. With the integration...
While diners are aware of price increases, they’ve also noticed reduced hours in the restaurant industry. By the Numbers This, according to the latest edition of PYMNTS’ Digital Divide study, “The 2022 Restaurant Digital Divide: Restaurant Customers React to Rising Costs, Declining Service,” which surveyed...
May 17, 2021
The restaurant industry is more digital than ever, as evidenced by Olo’s first earnings release since going public in March. The ordering platform reported 125 percent year-over-year revenue growth, capturing consumers’ surging demand for increased digital ordering options. On a call with analysts Tuesday (May 11) discussing these results, Olo Founder and CEO Noah Glass revealed an even greater ambition: […]
October 15, 2018
The digitization of the economy has been actively underway for the last two or so decades. In many regards, though, the digital age of restaurants has caught many restaurateurs off...
June 05, 2017
Quick service restaurants are nothing new — they’ve been around since the 1940s in some fashion. But what is new is how companies from Starbucks to Five Guys to McDonald’s have...
June 20, 2024
SoundHound AI announced Tuesday (June 18) its acquisition of key assets from Allset, an online food ordering platform, in a move that bolsters the voice artificial intelligence company’s presence in the restaurant industry. The deal, whose financial terms were not disclosed, brings Allset’s nearly 7,000 restaurant partners and engineering talent under SoundHound’s umbrella. It also […]
November 06, 2023
Shake Shack, the fast-casual restaurant chain, has had success with its use of kiosks. These self-service ordering stations have helped the company reduce labor hours and proven to be a...
October 30, 2023
Chipotle Mexican Grill and McDonald’s plan to increase menu prices in California next year. The decision is a response to the state’s forthcoming minimum wage hike for fast-food workers, which will see employees...
August 30, 2023
SoundHound AI, Inc., a leader in voice artificial intelligence, has joined forces with ChowNow, an online ordering and marketing platform for independent restaurants. This strategic partnership, announced Tuesday (Aug. 29), aims to revolutionize...
