Returns news and trends

Tariff Costs Boost Demand for Efficiency in Reverse Logistics
Retail // June 25, 2025

The reverse logistics industry is reportedly benefiting from new U.S. tariffs. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing...

Amazon Sellers Hike Prices Over Returns Fees and Fraud
Amazon // June 22, 2025

Amazon’s returns policy has reportedly become a sore point for some of the company’s sellers. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter,...

FedEx Teams With Blue Yonder on ‘Box-Free’ Returns Program
Partnerships // March 25, 2025

FedEx introduced a service to make it easier for customers to send in returns. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS...

Refunds, Right Now. Reshop Targets Gen Z and Millennial Shopping Pain Points
eCommerce // February 18, 2025

Anthony Eisen is no stranger to shaking up the financial landscape. As the co-founder of Afterpay, he helped transform the buy now, pay later (BNPL) sector, giving consumers a more flexible way to shop without the immediate burden of full payment. Now, he’s turning his...

Interviews & Exclusives
Refunds, Right Now. Reshop Targets Gen Z and Millennial Shopping Pain Points

February 18, 2025
Anthony Eisen is no stranger to shaking up the financial landscape. As the co-founder of Afterpay, he helped transform the buy now, pay later (BNPL) sector, giving consumers a more flexible way to shop without the immediate burden of full payment. Now, he’s turning his attention to another facet of the retail experience that has […]

Retailers Say They’re Drowning Under Post-Holiday Return Surge

January 06, 2025
The surge in online shopping and practices like “bracketing”— ordering multiple sizes or variations with the intent to return unwanted items — has significantly increased return volumes, posing logistical and...

Will Instant Refunds Change Retail?

December 04, 2024
December’s dawn brings with it a flurry of retail spending. Gift giving is top of mind, to be sure, but consumers are also treating themselves along the way as promotions...

Retailers Rethink Policies as Returns Fraud Spikes Everywhere

October 17, 2024
Returns fraud is a growing global issue, costing retailers billions annually. Recent estimates suggest that fraudulent returns account for up to 13% of total returns in the U.S., significantly impacting...

Quick Reads
Retailers Shift to B2B2C Models to Reduce Cost of Tariffs

September 19, 2025
Overseas retailers are reportedly replacing their B2C models with B2B2C models to reduce the cost of tariffs. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you agree […]

Tariff Costs Boost Demand for Efficiency in Reverse Logistics

June 25, 2025
The reverse logistics industry is reportedly benefiting from new U.S. tariffs. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS...

Amazon Sellers Hike Prices Over Returns Fees and Fraud

June 22, 2025
Amazon’s returns policy has reportedly become a sore point for some of the company’s sellers. Get the Full Story Complete the form to unlock this article and enjoy unlimited free...

FedEx Teams With Blue Yonder on ‘Box-Free’ Returns Program

March 25, 2025
FedEx introduced a service to make it easier for customers to send in returns. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access...