From adding new payment options to integrating loyalty and rewards, Dunkin' has taken many approaches to improve its mobile ordering program. But some of the more impactful upgrades have been powered by its use of artificial intelligence (AI), which it uses for analyzing customer data...
Mobile order-ahead apps are becoming more and more popular among quick-service restaurants (QSRs), and many eateries are turning to loyalty and rewards programs to encourage customers to make return visits. They’ve been well-received by both QSRs and customers, with PYMNTS’ Restaurant Readiness Index finding that...
Blue Apron saw its stock price get a boost on Thursday (Dec. 27) after it announced its partnership with WW, formerly known as Weight Watchers, on healthy meal kits for dieters. Yet, according to CNBC, despite the meal kit delivery company’s stock rising 17.2 percent, it...
Restaurants are designed to cook great food — not operate delivery networks. “They are not meant to be logistics companies,” EatStreet CEO and Co-Founder Matt Howard told PYMNTS in an interview. As a result, EatStreet doesn’t just provide an app and online services to enable restaurants...
October 01, 2019
New York City Council Member Mark Gjonaj says the food delivery app Grubhub is hurting restaurant profits by charging fees that are too high, The New York Times reported on Monday (Sept. 30). Grubhub, the parent company of Seamless, maintains that the fees charged to restaurants — 15 to 30 percent — are justified because […]
December 28, 2018
Blue Apron saw its stock price get a boost on Thursday (Dec. 27) after it announced its partnership with WW, formerly known as Weight Watchers, on healthy meal kits for...
April 17, 2018
To offer customers more convenient payment options, Grubhub is adding Venmo to its platform. With the new functionality, consumers will have an easier way to share the cost of a...
May 05, 2017
Food delivery platform Seamless is making it easier for Alexa devotees to make repeat orders from their device with simple voice commands. As of yesterday, Seamless launched its Reorder with...
