Servicenow news and trends

Front Desk and Help Desk Are Now Manned by AI
artificial intelligence // February 27, 2026

The corporate front desk and the internal help desk are becoming faster, smarter and always on. New data from RingCentral and ServiceNow shows AI systems handling inbound calls and resolving IT tickets at scale. Get the Full Story Complete the form to unlock this article...

ServiceNow Teams With OpenAI to Offer Customers AI Agents
artificial intelligence // January 20, 2026

OpenAI has launched an agentic artificial intelligence (AI) partnership with workflow automation provider ServiceNow. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today....

ServiceNow to Acquire Armis to Create Cybersecurity Solution for AI Era
Acquisitions // December 23, 2025

ServiceNow plans to acquire Armis for $7.75 billion in cash and create a unified, end-to-end security exposure and operations stack. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required....

ServiceNow Eyes $7 Billion Deal for Cybersecurity Startup Armis
Acquisitions // December 14, 2025

Workflow automation platform ServiceNow is reportedly in advanced discussions to purchase cybersecurity startup Armis. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS...

Quick Reads
ServiceNow CEO Predicts 30% College Grad Unemployment Due to AI

March 15, 2026
ServiceNow’s CEO is warning that college graduates could struggle to find work due to artificial intelligence. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you agree to […]

ServiceNow Teams With OpenAI to Offer Customers AI Agents

January 20, 2026
OpenAI has launched an agentic artificial intelligence (AI) partnership with workflow automation provider ServiceNow. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to...

ServiceNow to Acquire Armis to Create Cybersecurity Solution for AI Era

December 23, 2025
ServiceNow plans to acquire Armis for $7.75 billion in cash and create a unified, end-to-end security exposure and operations stack. Get the Full Story Complete the form to unlock this...

ServiceNow Eyes $7 Billion Deal for Cybersecurity Startup Armis

December 14, 2025
Workflow automation platform ServiceNow is reportedly in advanced discussions to purchase cybersecurity startup Armis. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access...