Servicenow news and trends

AI Surge Reshapes Tech Landscape With Big Wins and Growing Pains
artificial intelligence // July 25, 2024

As artificial intelligence (AI) takes center stage, tech giants and startups alike are reaping rewards while grappling with new challenges. From Google’s cloud boom and ServiceNow’s leadership shakeup to Pearl’s dental AI breakthrough, the industry is witnessing unprecedented growth and transformation, but the cost of...

Velera Launches Project Management Platform for Credit Unions
Credit Unions // June 27, 2024

Credit union service organization Velera is rolling out a new onboarding and project management platform. Formerly known as PSCU/Co-op Solutions, Velera said in a Thursday (June 27) news release that the new platform offers credit unions more transparency and better collaboration and lays a foundation...

ServiceNow and Microsoft to Integrate GenAI-Powered Assistants
artificial intelligence // May 08, 2024

Enterprise AI platform ServiceNow and Microsoft have announced an expanded strategic alliance to combine their generative artificial intelligence (GenAI) capabilities and enhance employee choice and flexibility. The integration of ServiceNow’s Now Assist and Microsoft’s Copilot will allow employees to interact with both AI assistants to meet their needs wherever they are, the companies...

Genpact and ServiceNow Expand Partnership on AI-Powered Source-to-Pay Applications
Partnerships // February 06, 2024

Genpact and ServiceNow have expanded their partnership to deliver Source-to-Pay applications across finance and supply chain operations. This collaboration combines the capabilities of professional services firm Genpact and digital workflow company ServiceNow, the companies said in a Tuesday (Feb. 6) press release. By leveraging ServiceNow’s artificial intelligence (AI) capabilities and Genpact’s...

Quick Reads
Software Sector Switches Focus From AI Copilots to AI Agents

September 22, 2024
Have artificial intelligence (AI) copilots been unseated by AI agents? The world’s software giants seem to be making that case, the Financial Times (FT) reported Sunday (Sept. 22). According to that report Microsoft, Salesforce and Workday have all within the last week placed agents at the core of their AI plans, with Oracle and ServiceNow […]

Velera Launches Project Management Platform for Credit Unions

June 27, 2024
Credit union service organization Velera is rolling out a new onboarding and project management platform. Formerly known as PSCU/Co-op Solutions, Velera said in a Thursday (June 27) news release that...

ServiceNow and Microsoft to Integrate GenAI-Powered Assistants

May 08, 2024
Enterprise AI platform ServiceNow and Microsoft have announced an expanded strategic alliance to combine their generative artificial intelligence (GenAI) capabilities and enhance employee choice and flexibility. The integration of ServiceNow’s Now Assist and Microsoft’s Copilot will allow employees...

Genpact and ServiceNow Expand Partnership on AI-Powered Source-to-Pay Applications

February 06, 2024
Genpact and ServiceNow have expanded their partnership to deliver Source-to-Pay applications across finance and supply chain operations. This collaboration combines the capabilities of professional services firm Genpact and digital workflow company ServiceNow, the companies said...