Shake Shack news and trends

Shake Shack and Uber Team With Serve Robotics on Robot Delivery
Delivery // August 14, 2024

Autonomous delivery company Serve Robotics has launched a robot delivery partnership with Shake Shack. The collaboration, announced Wednesday (Aug. 14), lets diners who order from select Shake Shacks in Los Angeles via Uber Eats receive their food via Serve’s robots. According to a news release...

Papa John’s Pizza Still Tops Provider Ranking of Mobile Order-Ahead Apps
Mobile Order Ahead // January 05, 2024

The new year brings movers, shakers and newcomers to this ranking, as competition is sizzling in the mobile order-ahead realm. This edition of PYMNTS’ Provider Ranking of Mobile Order-Ahead Apps sees not only a triple tie but four double ties. Will our top three apps hold onto...

QSRs Add Hundreds of Kiosks to Increase Efficiency and Check Sizes
ResTech // December 04, 2023

Restaurants and solution providers are turning toward self-service kiosks to reduce their labor needs while driving higher-value purchases. Take, for instance, Carrols Restaurant Group, a major quick-service restaurant (QSR) franchisee, which owns and runs more than 1,000 Burger King locations as well as more than...

Shake Shack’s Self-Service Kiosks Boost Profitability and Efficiency
Restaurant innovation // November 06, 2023

Shake Shack, the fast-casual restaurant chain, has had success with its use of kiosks. These self-service ordering stations have helped the company reduce labor hours and proven to be a high-margin channel, contributing to improved profitability. According to analyst Peter Saleh from BTIG, Shake Shack...

Interviews & Exclusives
66% of US Consumers Prefer Self-Service Kiosks Over Staffed Checkouts

September 18, 2024
In today’s retail environment, unattended payment technologies are revolutionizing the way transactions are processed. Once considered a convenience, these systems are now integral to enhancing customer experience and operational efficiency. A PYMNTS Intelligence report, “Unattended: The Payments Technology Shifting the Future of Commerce,” in collaboration with Discover Global Network, explores how businesses are adapting to […]

Shake Shack Sees Digital Experience Driven by Dynamic Kitchens

January 10, 2022
2020 saw restaurants rush to become available through digital platforms, and 2021 gave restaurants a glimpse into how digital behaviors might normalize when contagion concerns subside. Now, looking to 2022,...

Shake Shack Uses Data To Provide Omnichannel Convenience, Create Playful Experiences

June 18, 2021
Gone are the days when people went to grocery stores to buy food to eat at home, they went to restaurants to eat a cooked meal brought to their table...

Burger Intelligence: Shake Shack AI Takes Ordering, Customer Experience To The Next Level

December 21, 2020
The pandemic has upended how we order meals at restaurants, how we pay and, ultimately, how we eat. These transformational shifts are, in turn, affecting how quick-service restaurants (QSRs) engage...

Quick Reads
Shake Shack and Uber Team With Serve Robotics on Robot Delivery

August 14, 2024
Autonomous delivery company Serve Robotics has launched a robot delivery partnership with Shake Shack. The collaboration, announced Wednesday (Aug. 14), lets diners who order from select Shake Shacks in Los Angeles via Uber Eats receive their food via Serve’s robots. According to a news release from the company, the partnership expands UberEats’ use of sidewalk robots, […]

Shake Shack’s Self-Service Kiosks Boost Profitability and Efficiency

November 06, 2023
Shake Shack, the fast-casual restaurant chain, has had success with its use of kiosks. These self-service ordering stations have helped the company reduce labor hours and proven to be a...

Today in Food Commerce: Shake Shack Trials Crypto Rewards; Olo Adds Trip-Tracking Capabilities

March 04, 2022
Today in food commerce, Shake Shack tries rewarding loyalty with cryptocurrency, and Olo adds geofencing features. Plus, robotics company Tortoise announces the launch of its automated mobile vending machines. Shake...

Shake Shack’s Q1 Revenue Forecast Falls Due to Omicron’s Impact

February 17, 2022
Shake Shack reported Thursday (Feb. 17) its first quarter revenue forecast fell below estimates because of the omicron variant, a report from Reuters said. The deadly virus kept diners away...