Subscription Cancellation news and trends

SiriusXM Sued Over ‘Burdensome’ Cancellation Process by NY AG
Subscriptions // December 20, 2023

A new lawsuit accuses SiriusXM of making it too hard for customers to cancel subscriptions. The suit, filed against the satellite radio service Wednesday (Dec. 20) by the New York attorney general, said SiriusXM maintains a “deliberately long and burdensome” cancellation process. According to a news release, the...

UK Businesses Say New Subscription Rules Too Rigorous
Subscriptions // July 09, 2023

British businesses are protesting new regulations to make it easier for customers to cancel subscriptions. As the Financial Times (FT) reported Friday (July 7), the broadcaster Sky and groups representing newspapers and small businesses say the government’s proposal to help consumers avoid unwanted bills for their...

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FTC Alleges Adobe Deters Subscription Cancellations, Hides Early Termination Fee

June 17, 2024
The Federal Trade Commission (FTC) is taking action against Adobe and two of its executives, alleging that they deceived consumers by hiding an early termination fee on a subscription plan and making it difficult for customers to cancel their subscriptions. The agency’s federal court complaint names Adobe; the president of the company’s digital media business, […]

SiriusXM Sued Over ‘Burdensome’ Cancellation Process by NY AG

December 20, 2023
A new lawsuit accuses SiriusXM of making it too hard for customers to cancel subscriptions. The suit, filed against the satellite radio service Wednesday (Dec. 20) by the New York attorney general,...

UK Businesses Say New Subscription Rules Too Rigorous

July 09, 2023
British businesses are protesting new regulations to make it easier for customers to cancel subscriptions. As the Financial Times (FT) reported Friday (July 7), the broadcaster Sky and groups representing newspapers...