As consumers increasingly turn to social media to meet more of their day-to-day needs, a small but significant share of subscription merchants is leveraging these platforms to bring consumers on board, PYMNTS Intelligence revealed. By the Numbers The PYMNTS Intelligence study “The Replenish Economy: A...
Most retail subscription products saw subscriber declines in the last year across demographic groups and subscription modalities, causing top providers to redouble efforts to regain customers. These are some of the conclusions drawn from the report “The Subscription Commerce Readiness Report: The Loyalty Factor,” a...
Costco Wholesale has announced that CEO Craig Jelinek will be stepping down on Jan. 1, 2024, after more than a decade at the helm of the company, the company reported in a press release Wednesday (Oct. 18). Jelinek will be succeeded by Ron Vachris, who...
The nail salon industry, for the most part, has remained relatively stagnant over the years. When you decide to get your nails done, you’re often faced with a binary choice: either visit a quaint mom-and-pop shop or indulge in a high-end spa. While the results...
October 12, 2023
The nail salon industry, for the most part, has remained relatively stagnant over the years. When you decide to get your nails done, you’re often faced with a binary choice: either visit a quaint mom-and-pop shop or indulge in a high-end spa. While the results can be fantastic, the process itself often leaves much to […]
March 30, 2023
Tracking customer lifetime value (LTV) is common practice across many segments. Still, PYMNTS research has revealed a gap in LTV tracking among subscription merchants that more companies are waking up...
November 03, 2022
Many consumers “cheat” subscriptions to get free benefits. Yet the way that they cheat depends on the type of subscription they have. For the September edition of PYMNTS’ Subscription Commerce...
October 27, 2022
As subscription commerce moves from the pandemic sign-up wave to consumers being more selective and wanting more control, subscription providers are enhancing business models to deliver more value at a...
March 26, 2024
Adyen and Cleeng have expanded their partnership into the United Arab Emirates (UAE) market. This expansion comes as Cleeng, a Software-as-a-Service (SaaS) platform for subscriber retention management (SRM) in the media and entertainment sector that is already active in the United States and Europe, moves into the UAE for the first time, the companies said in a Monday […]
October 18, 2023
Costco Wholesale has announced that CEO Craig Jelinek will be stepping down on Jan. 1, 2024, after more than a decade at the helm of the company, the company reported...
September 18, 2023
Amazon is reportedly considering introducing two new subscription programs: one in grocery and one in healthcare. These would be stand-alone memberships for these offerings, Seeking Alpha reported Monday (Sept. 18), citing a...
July 09, 2023
British businesses are protesting new regulations to make it easier for customers to cancel subscriptions. As the Financial Times (FT) reported Friday (July 7), the broadcaster Sky and groups representing newspapers...
