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Three-Quarters of Subscription Merchants Offer Flexible Plans
Subscriptions // December 04, 2023

As subscription merchants look to meet consumers’ evolving expectations, flexible plans are becoming an industry standard. By the Numbers The recent PYMNTS Intelligence study “The Replenish Economy: A Household Supply Deep Dive,” created in collaboration with sticky.io, draws from a September survey of more than 2,000...

Leading Subscription Services Allow Consumers to Come and Go
Subscriptions // October 31, 2023

When it comes to gaining and maintaining customers in the competitive retail subscriptions space, PYMNTS Intelligence reveals, offering the ability for consumers to pause and resume service as they please may be key. By the Numbers PYMNTS Intelligence’s study “Decision Guide: How Retail Subscription Merchants...

Subscription Merchants Say Easy Cancellation Helps Retain Customers
Subscriptions // May 15, 2023

Consumers love their retail subscriptions, but inflation has forced a wave of cancellations, and merchants need to use every tool at their disposal — including making an emotional connection — to appeal to the far more judicious calculus of today’s subscribers. Those ideas grounded the...

Interviews & Exclusives
Subscription Merchants Say Easy Cancellation Helps Retain Customers

May 15, 2023
Consumers love their retail subscriptions, but inflation has forced a wave of cancellations, and merchants need to use every tool at their disposal — including making an emotional connection — to appeal to the far more judicious calculus of today’s subscribers. Those ideas grounded the talk track for a conversation in PYMNTS’ series “Tough Questions: […]