User Experience news and trends

Mercado Libre Leverages AI to Boost Sales by Improving User Experience
Earnings // February 22, 2024

As consumers seek out simple, intuitive online shopping experiences, Mercado Libre is seeing its artificial intelligence (AI) efforts to improve the user journey pay off.  The Latin American eCommerce platform shared in its fourth quarter 2023 financial results, reported Thursday (Feb. 22) that, throughout the fiscal year,...

Buy Side, Supply Side: The UX Opportunity in B2B Payments 
B2B Payments // February 14, 2024

When it comes to business-to-business (B2B) payments, a payment is never just a payment.  That’s because commercial payments are two-party systems, at a minimum, where the actual payment is bookended and influenced by a variety of factors, workflows and features ranging from speed to security...

Decision Brief: Online Seller’s Guide to Advanced Authentication Techniques
Authentication // December 14, 2023

Introduction: Online sellers are consistently grappling with the delicate balance of upholding robust security measures while providing customers with a seamless shopping experience. Central to striking this balance is the authentication process, coupled with the adept use of technology and agility in responding to ever-evolving...

Bumble Debuts AI-Powered Conversation Starters and Plans for Friends
Connected Economy // December 04, 2023

In a digital age where making meaningful connections can be challenging, Bumble For Friends is making it easier for people to connect and make friends online. With the introduction of two updates on Monday (Dec. 4) — AI-powered conversation starters and Plans — Bumble For Friends...

Interviews & Exclusives
Decision Brief: Online Seller’s Guide to Advanced Authentication Techniques

December 14, 2023
Introduction: Online sellers are consistently grappling with the delicate balance of upholding robust security measures while providing customers with a seamless shopping experience. Central to striking this balance is the authentication process, coupled with the adept use of technology and agility in responding to ever-evolving regulations. This demands a strategic approach that seamlessly combines safety […]

Personalized Solutions Unlock Instant Payments Differentiation for Corporates

June 22, 2023
The positive feedback loop between digitization and end-user expectations is transforming banking, finance and payments. And as the world evolves, those firms that fall behind the cutting-edge of digital personalization...

Why It’s So Hard to Fix the Consumers’ Fragmented Bill Pay Experience

June 15, 2023
In today’s fast-paced world, online payment solutions have become an integral part of our lives. However, no one wants to spend time clicking around and navigating different, unique-to-each-platform digital frictions...

User Experience Data Leading Indicator of Customer Attrition

May 04, 2023
PYMNTS asked business leaders for their take on how to plan for the rest of 2023 and what they are telling their teams to focus on. Mike Kress, FIS senior...

Quick Reads
Bumble Debuts AI-Powered Conversation Starters and Plans for Friends

December 04, 2023
In a digital age where making meaningful connections can be challenging, Bumble For Friends is making it easier for people to connect and make friends online. With the introduction of two updates on Monday (Dec. 4) — AI-powered conversation starters and Plans — Bumble For Friends enhances the user experience and fosters deeper connections, according to […]

Robinhood Acquires FinTech Firm X1 to Offer No-Fee Credit Card

June 22, 2023
Robinhood Markets announced on Thursday (June 22) the acquisition of San Francisco-based FinTech firm X1, which offers users a no-fee income-based credit card with rewards on each purchase. The $95...

1-800-FLOWERS.COM Buys SmartGift to Expand Gifting Capabilities

May 02, 2023
1-800-FLOWERS.COM has acquired SmartGift to expand its consumer and corporate gifting capabilities. The acquisition will add the functionality of SmartGift’s intelligent gifting platform to 1-800-FLOWERS.COM’s family of brands focused on providing gifts, the...

Splitit Pledges ‘2-Second’ BNPL Checkout With SplititExpress

April 27, 2023
Buy now, pay later provider Splitit has unveiled what it calls a “super-fast” payment experience. Introduced Tuesday (April 25), SplititExpress lets buy now, pay later (BNPL) customers check out in under two seconds...