Virtual Assistants news and trends

Amazon and Walmart Dial Up Search to Boost Consumer Loyalty
eCommerce // October 04, 2024

Amazon and Walmart are improving their search capabilities with next-gen technologies such as generative artificial intelligence (AI) in an effort to increase consumers’ spending and loyalty. Amazon shared Wednesday (Oct. 2) how new features are improving the visual search experience. These include showing images to...

Volkswagen Begins Rollout of GenAI-Powered Virtual Assistant for Vehicle Owners
artificial intelligence // September 24, 2024

Volkswagen of America partnered with Google Cloud to integrate a generative artificial intelligence (AI)-powered virtual assistant into its myVW mobile app for vehicle owners. The myVW Virtual Assistant is now available to owners of model year 2024 Atlas and Atlas Cross Sport vehicles and will...

You.com Reportedly Raising $50 Million for AI Assistants
Investments // June 17, 2024

You.com’s parent company is reportedly raising $50 million to tap the AI assistant market. This Series B round would value SuSea, the company behind the You.com search engine, at between $700 million and $900 million, Reuters reported Monday (June 17), citing a source familiar with...

Anthropic Wants Every Business to Have a Custom AI Assistant
artificial intelligence // May 31, 2024

Anthropic, the startup behind the artificial intelligence (AI) assistant Claude, is launching a new “tool use” feature that could change how businesses interact with their customers. The new capability enables businesses to develop custom AI helpers, transforming how they manage customer support inquiries and optimizing...

Interviews & Exclusives
Amazon and Walmart Dial Up Search to Boost Consumer Loyalty

October 04, 2024
Amazon and Walmart are improving their search capabilities with next-gen technologies such as generative artificial intelligence (AI) in an effort to increase consumers’ spending and loyalty. Amazon shared Wednesday (Oct. 2) how new features are improving the visual search experience. These include showing images to help users narrow down their query, the ability to add […]

Anthropic Wants Every Business to Have a Custom AI Assistant

May 31, 2024
Anthropic, the startup behind the artificial intelligence (AI) assistant Claude, is launching a new “tool use” feature that could change how businesses interact with their customers. The new capability enables...

Companies With AI-Driven Strategies Outcompete Peers, Study Finds

November 28, 2023
The payments industry has been a latecomer to the financial technology revolution. Many companies still use legacy accounts receivable (AR) processes marked by an overwhelming reliance on manual procedures. Now,...

Using AI To Power The Retail Experience

September 19, 2017
When is milk not milk? This is no trick question — it’s a distinction that artificial intelligence (AI) is going to have to learn to make in order for eMerchants to...

Quick Reads
Volkswagen Begins Rollout of GenAI-Powered Virtual Assistant for Vehicle Owners

September 24, 2024
Volkswagen of America partnered with Google Cloud to integrate a generative artificial intelligence (AI)-powered virtual assistant into its myVW mobile app for vehicle owners. The myVW Virtual Assistant is now available to owners of model year 2024 Atlas and Atlas Cross Sport vehicles and will be expanded to most model year 2020 and new Volkswagen […]

You.com Reportedly Raising $50 Million for AI Assistants

June 17, 2024
You.com’s parent company is reportedly raising $50 million to tap the AI assistant market. This Series B round would value SuSea, the company behind the You.com search engine, at between...

IBM Launches Service to Help Enterprises Add GenAI Copilots

May 10, 2024
IBM has introduced a new service that will help enterprises integrate generative artificial intelligence (AI) copilots into their organizations. Offered by IBM Consulting, the new IBM Copilot Runway will assist enterprises with creating, customizing, deploying...

Shopify Aims to Use AI to Give Merchants Competitive Edge

November 01, 2023
Shopify, a leading provider of software and services to online sellers, has been turning to artificial intelligence (AI) to give its merchants a competitive edge. When the company reports results...