Voice Commerce news and trends

More Than Half of Consumers Want Smarter Shopping Experiences
Retail // November 07, 2024

Consumer expectations around shopping are changing, with higher demand for personalized, artificial intelligence (AI)-driven experiences that offer convenience, customization and efficiency. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins...

30% of Gen Z Consumers Shop by Voice Every Week
Voice Activation // July 18, 2024

Voice technology is revolutionizing the way consumers shop, with a significant portion of the global population embracing this modern convenience, as young consumers lead the charge. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS...

Alicia Keys’ Amazon Collab Brings Star Power to Voice Economy 
Retail // June 28, 2024

As consumers increasingly transact using voice-controlled devices, Amazon is partnering with Alicia Keys, harnessing her celebrity to boost Alexa adoption. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required....

Rising Fraud Casts Shadow Over Voice Commerce Potential
Security & Fraud // March 29, 2024

The proliferation of voice-activated technology, from virtual shopping assistants to speech recognition in smartphones and smart homes, is reshaping how consumers interact with devices. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins...

Interviews & Exclusives
More Than Half of Consumers Want Smarter Shopping Experiences

November 07, 2024
Consumer expectations around shopping are changing, with higher demand for personalized, artificial intelligence (AI)-driven experiences that offer convenience, customization and efficiency. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing […]

Rising Fraud Casts Shadow Over Voice Commerce Potential

March 29, 2024
The proliferation of voice-activated technology, from virtual shopping assistants to speech recognition in smartphones and smart homes, is reshaping how consumers interact with devices. Get the Full Story Complete the form to unlock...

Voice Commerce Has a Long Way to Go in Retail

March 07, 2024
Despite advancements in voice commerce, the technology still faces challenges driving penetration in the retail sector. Get the Full Story Complete the form to unlock this article and enjoy unlimited...

Voice Assistants Like Alexa Give Consumers Everyday Look at Power of Large Language Models

June 07, 2023
The power of voice artificial intelligence (AI) is echoing through boardrooms, living rooms and showrooms, driven by a combination of wonder, convenience and a dash of paranoia. Get the Full...

Quick Reads
Amazon Tests Audio Summaries of Products for Shopping

May 23, 2025
Shoppers tired of doing online research on products they’re interested in buying could soon just listen to a robust CliffsNotes-type summary. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing […]

Google Developer Knocks Future of Voice Search Despite Major AI Advances

November 16, 2021
A top Google software engineer is causing some controversy — and possibly dropping hints — by downplaying the future of voice-enabled search in favor of other modalities. Get the Full Story Complete...

Walmart Acquires Botmock Tech Assets to Advance Voice, Chat Tools

November 02, 2021
Walmart is acquiring technology assets from conversation design startup Botmock to advance its own conversational platform and offer non-technical teams like customer service access to these tools without additional coding...

Wizard Snags $50M in Series A Funding for Conversational Commerce Platform 

October 06, 2021
Former Walmart head of U.S. commerce Marc Lore is now co-founder, chairman of the board and investor in “conversational commerce” B2B startup Wizard Commerce, which recently raised $50 million in...