Zendesk is hoping that its $4.13 billion acquisition of Momentive Global, which owns SurveyMonkey, will give it the power to see what users and consumers are thinking, TechCrunch reported. Zendesk’s core offering is related to customer service. With SurveyMonkey, the company can now access feedback...
Software-as-a-Service (SaaS) support platforms have more to worry about than solving customer service problems — they must manage the backlash when interrupted subscription payments shut customers out from getting the help they need. In the new Global Recurring Payments Tracker, Pablo Kenney, director of product...
Entertainment powerhouse Disney made a big splash last month when its long-awaited streaming service Disney+ officially launched on Nov. 12. Within weeks of the launch, Disney+ acquired more than 10 million global subscribers, making the service highly competitive in the SVOD/OTT space. As a newcomer...
What companies does Salesforce.com have its eye on? Fourteen companies including Tableau Software, Adobe, Pegasystems, and Qlik, to name a few. That’s according to leaked — yes, leaked — emails from former Secretary of State Colin Powell who has been on the board of the...
October 03, 2024
Artificial intelligence is getting better at decoding human emotions, and businesses are using the software to improve customer interactions and drive sales. A new study in CAAI Artificial Intelligence Research examines how AI is transforming emotional recognition, with potential impacts on healthcare and customer service. The research, led by Feng Liu from East China Normal […]
November 02, 2021
Zendesk is hoping that its $4.13 billion acquisition of Momentive Global, which owns SurveyMonkey, will give it the power to see what users and consumers are thinking, TechCrunch reported. Zendesk’s core offering is related to customer service. With SurveyMonkey, the company can now access feedback it didn’t have and collect data on the interactions, according […]
