Today's Self-Service Shopping Journey

Consumers Want Self-Service Checkout Options But Rarely Get to Use Them Eighty percent of consumers are interested in using nontraditional checkout options like self-service, yet only 35 percent were able to use them for their most recent purchases. Today’s Self-Service Shopping Journey, a PYMNTS and Toshiba collaboration, analyzes over 2,500 responses to learn how merchants can address availability and perception issues to meet demand for self-service kiosks.
Inside the September Study
  • 80 percent: Share of consumers who want to try alternative checkout options such as self-service
  • 68 percent: Portion of self-service grocery shoppers who choose self-service checkout because of its speed
  • 41 percent: Share of consumers who use traditional checkout lines because it is the only option available

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