Retailers must make the DIY checkout experience easier to use if they expect customers to embrace it. Plus, all the latest news from Amazon and Walmart.
Data
30%: Potential holiday retail return rates
$15: Hourly minimum wage for workers in more than half of U.S. states as of Jan. 1, 2022
$80B: Projected consumer spending in DIY or self-service checkout by 2026
29%: Share of consumers who think self-service is slower than traditional checkout
66%: Share of consumers who consider self-service faster than traditional checkout