Transit Payments Report

Open-Loop Contactless Payment Systems Keep Transit Agencies, Riders Running Smoothly Almost 90% of public transportation riders want contactless options when it comes to paying for travel, pushing transit agencies to go beyond tokens, tickets or cash. In the Transit Payments Report, a PYMNTS and American Express collaboration, Dallas Area Rapid Transit’s Nicole Fontayne-Bardowell explains how offering open-loop contactless fare collection puts digital payment choice back in riders’ hands.
Inside the January Report
  • An interview with Nicole Fontayne-Bardowell, interim chief financial officer at Dallas Area Rapid Transit (DART), on how contactless payments are shaping the future of public transportation
  • The latest developments in transit payments, including why 92% of transportation firms plan to innovate their fare payments technology and how U.S. contactless payments increased 150% between 2019 and 2020
  • A Deep Dive analyzing how open-loop contactless payments are lowering commuter costs and enticing riders back to public transit vessels

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