2022 Global Digital Shopping Playbook: Australia Edition

Click-and-Collect Sparks In-Store Sales In Australia A new survey of 13,000 consumers for the 2022 Global Digital Shopping Playbook: Australia Edition, a PYMNTS and Cybersource collaboration, found that 3 in 10 Australians recently used “click-and-collect” and 40% of those shoppers went on to buy more items while in the store.
Inside the May Playbook
  • 24%: Portion of Australian eCommerce shoppers who picked up their last purchases in-store
  • 32%: Share of Australian shoppers who used smartphones to enhance their most recent in-store shopping journeys
  • 56%: Portion of Australian merchants that support in-store navigation apps

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