IRS Modernization Efforts Pose Challenges as Enterprises Embrace eFiling

Digital transformation is becoming as inevitable as the reality of paying taxes. And as many companies discovered during the recent tax season, even the IRS is going digital. As Wendy Walker, solution principal at Sovos, told PYMNTS, the Internal Revenue Service’s ongoing digitization efforts pose challenges — and benefits —...

May 4, 2024

Integrated Health Metrics Unlock New Frontier for Connected Wellness

In the wake of Peloton’s restructuring efforts that come amid a decline in user engagement and a shrinking user base, the connected fitness industry finds itself at a critical juncture. While Peloton’s actions shed light on sectoral challenges and responses, a broader examination reveals deeper trends shaping the future of fitness and wellness. The pandemic accelerated a...

May 3, 2024

Apple Takes Measured Approach to AI Amid Aggressive Competitive Spend

As tech giants like Google, Microsoft and OpenAI accelerate their artificial intelligence (AI) efforts, Apple is charting a more deliberate course and expressing optimism about the technology’s future. The iPhone maker, known for its meticulous approach to product development, is carefully assessing the AI landscape before making significant moves. During...

New UK Law Spotlights Weak Security Features in Smart Devices

Cybercriminals exploit various avenues to target consumers, with one particularly vulnerable point being bad default passwords. The United Kingdom has taken a step toward closing this security gap by introducing a consumer protection law. Considered the first of its kind globally, the rule sets a precedent in safeguarding consumers against exploitation of weak security features....

May 2, 2024

Gen Z Car Buyers Shop Digitally but Complete Purchases in Person

Consumers — especially younger generations — are conducting more and more purchases digitally, but especially for high-consideration, large-ticket items such as cars, many shoppers are not willing to give up the in-person experience. In an interview with PYMNTS, Rebecca Lindland, senior director of industry data and insights at Cars.com, noted...

Peloton Layoffs Point to Economic Pressures on Connected Fitness Marketplace

Peloton made headlines on Thursday (May 2) as it announced the launch of restructuring efforts, including laying off approximately 400 employees — about 15% of its global workforce — and reducing its retail showroom footprint to mitigate costs. This announcement, coinciding with its Q3 fiscal year earnings report, is part of the company’s...

Latest in Digital Transformation

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Gen Z Car Buyers Shop Digitally but Complete Purchases in Person

BY PYMNTS

Peloton Layoffs Point to Economic Pressures on Connected Fitness Marketplace

BY PYMNTS

Chase Debuts Tools for Small Business Payment Pain Points

BY PYMNTS

If You’re Happy and You Know It, You Must Be Small

BY PYMNTS

Yum Brands Q1 Earnings Show Digital Sales Surge Amid Broader Challenges

BY PYMNTS May 1, 2024

Payment Innovations Help Small Businesses Navigate the Main Street Maze

BY PYMNTS

Insurance Sector Moves Digital-First to Support Shifts in Buyer Behavior

BY PYMNTS

Online Gaming and Instant Payments Drive Entertainment’s Digital Adventure

BY PYMNTS April 30, 2024

Young Consumers Make Next-Level Purchases From In-Video-Game Stores

BY PYMNTS

Cautionary ‘Tale of Two Consumers’ Dials Up Personalized Approach to Financial Wellness

BY PYMNTS

Microsoft ‘Doubles Down’ on Cybersecurity to Safeguard Connected Economy

BY PYMNTS April 29, 2024

AI Explained: Artificial General Intelligence

BY PYMNTS

Is GPT-5 on the Horizon? Experts Ponder OpenAI’s Next Chatbot Possibilities

BY PYMNTS

Digital Wallets Provide Local Touch to Connected Travel Experiences

BY PYMNTS

Small Business Transformations Put the AI in Main Street

BY PYMNTS

Snap’s 30% Surge Leads Positive CE 100 Index’s Momentum

BY PYMNTS

Earnings Put Spotlight on Banks’ Full-Scale Digital Transformation

BY PYMNTS April 26, 2024

Emotive AI Aims to Offer New Ways to Connect With Consumers

BY PYMNTS

Advanced Tech Adds Miles of Progress to Smart City Vision

BY PYMNTS

Robo-Forklifts Rev Up Walmart’s Warehouses

BY PYMNTS April 25, 2024

American Airlines Marks Record Quarter Amid Corporate Travel Snapback

BY PYMNTS

Consumers Want Friction-Free Shopping on Connected Devices

BY PYMNTS

This Week in B2B: Enterprise Metaverses, AI Accountants, Virtual Cards

BY PYMNTS

Walmart Gives Online Shoppers VIP Treatment to Compete With Amazon

BY PYMNTS

Digital Vehicle Wallets Shift Connected Car Payments Into Overdrive

BY PYMNTS

Smart Devices Lock Doors to Secure Connected Homes

BY PYMNTS April 24, 2024

Gen Alpha Consumers’ Unprecedented Connectivity Changes the Retail Media Game

BY PYMNTS

Visa CEO: ‘Long Runway’ Ahead as Digital Payments, Credentials Displace Cash and Checks

BY PYMNTS April 23, 2024

AI to Boost Weather Forecasts, Businesses Hope for Profits

BY PYMNTS

International Roaming Packs Drive Travelers Deeper Into the Connected Economy

BY PYMNTS

Spike in Identity Fraud Forces Banks to Embrace Innovation

BY PYMNTS

Microsoft’s AI-Powered VASA-1 Could Enable Webcam-Free Video Calls

BY PYMNTS April 22, 2024

Can Companies Automate Away America’s Growing Accountant Shortage?

BY PYMNTS

AR and VR Have Potential to Reshape Wearable Tech Landscape

BY PYMNTS

Bite CEO: Self-Service Kiosks Meet Shopper Demand for Click-and-Mortar™ Retail

BY PYMNTS

Digital Birth Certificates Expand Range of Paperless IDs in Connected Economy

BY PYMNTS April 21, 2024

CFOs’ Top 4 Concerns Reveal Importance of Controlling What’s Controllable

BY PYMNTS April 19, 2024

Billion-Dollar Buddies? Forecasting A Boom in the AI Companion Industry

BY PYMNTS

The AP/AR Modernization Mandate: From Self-Assessment to Better B2B Payments

BY PYMNTS

Why the World’s Biggest Buyer Relies on Online B2B Marketplaces

BY PYMNTS

Equifax Says 85% of Its New Models Built With AI

BY PYMNTS April 18, 2024

Airports Accelerate Digital Transformation to Enhance Passenger Experiences

BY PYMNTS

Google’s Restructuring Shows AI’s Impact on Finance Function

BY PYMNTS

Next-Gen Fraud Strategies Use Data to Onboard Customers Safely

BY PYMNTS

Why Europe Must End Its 30-Year Digital Winter to Ensure Its Long-Run Future

BY PYMNTS

Gen Z’s Digital Dynamics: Wallets Lead, Connected Devices Lag

BY PYMNTS April 17, 2024

Digital Tools Go for Gold at Paris Summer Olympics

BY PYMNTS

Amazon Licenses Just Walk Out Tech in Battle for Grocery Stores’ Loyalty

BY PYMNTS

Exclusive Clips:

BY PYMNTS April 9, 2024

Gen Z Car Buyers Shop Digitally but Complete Purchases in Person

BY PYMNTS May 2, 2024

Peloton Layoffs Point to Economic Pressures on Connected Fitness Marketplace

BY PYMNTS May 2, 2024

Chase Debuts Tools for Small Business Payment Pain Points

BY PYMNTS May 2, 2024

PYMNTS DATA

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Payments Executives Say These Nine Innovations Will Shape Q2 2024

Today’s operating landscape is dynamic, and at its center sits the immutable power of payments. The end of last year brought forth several macroeconomic uncertainties, from geopolitical risks to potential economic softening, but these anticipated challenges, and companies’ responses to them, have increasingly unfolded against a backdrop — and in...

HTML | Inside the May 2024 Report

What 23 Payments Executives Shared About Tomorrow’s Most Promising Innovations

Only experts and insiders can truly know what the next great payments innovations will be. That’s why PYMNTS sat down and asked nearly two dozen of them about the payment trends and themes that they, and their organizations, have been tracking to date, plus what exciting ecosystem transformations they’re...

HTML | Inside the November 2023 Report

Insuring Generation Next: Meeting the Digital Expectations of Younger Insurance Consumers

Generation Z and millennial consumers have complex needs when it comes to insurance purchasing, saying they prefer to buy online but still expect to obtain in-person advice from an insurance professional due to a lack of confidence in their knowledge. The latest “B2B and Digital Payments Tracker®,” a collaboration with American Express, examines how insurers must walk a fine line between digital agility and cultivating relationships to attract and retain a new generation of policyholders.

PDF | Inside the November 2023 Report

Taste Trumps Restaurant Convenience for 70% of Travelers

Approximately 138 million United States adults travel annually. As every traveler knows, life on the road can deviate wildly from the everyday. Perhaps nowhere is the difference more palpable than when it comes to finding something to eat. During their trips, U.S. consumers dine out at a restaurant 20% more...

HTML | Inside the November 2023 Report

Consumers Know What AI Is — Not How It’s Integrated Into Their Daily Lives

Artificial intelligence (AI) is already integral across many businesses and industries, but consumers are not as clear on the role AI plays — or should play — in their lives and jobs. The most recent PYMNTS Intelligence study finds that men and high-income earners are more likely to say they...

HTML | Inside the September 2023 Report

FinTechs Look to M&A for Profitability as Economic Shake-Up Continues

The economy stands to make for some unlikely unions in the financial technology space over the next 24 months. Banks have traditionally viewed FinTechs as agile rivals in the digital transformation of banking that has taken place over the last several years, especially as FinTechs rode a massive wave of...

HTML | Inside the August 2023 Report

Tapping the Cloud for Accelerated Banking Innovation

Cybersecurity Is Driving Banks to the Cloud Cybersecurity, cost reduction and easier integration of new services are among the benefits driving banks to the cloud, but implementation can be a hurdle for many. In the “Digital-First Banking Tracker®,” a collaboration with NCR, PYMNTS explains how aligning goals between banks and their IT partners will be critical to the future of cloud technology in the banking industry.

PDF | Inside the July 2023 Report

Daily Digital Engagement Hits New Heights

Digital Has Become a Way of Daily Life for 622M Consumers in 11 Global Markets The heart of digital transformation is daily engagement, and the number of consumers who participate in digital activities every day has increased 6.5% from last year. PYMNTS’ latest edition of the “How The World Does Digital” report documents the digital behaviors of 17,571 consumers in 11 markets that account for 50% of the world’s GDP.

PDF | Inside the May 2023 Report

The Digital Transformation of Beauty and Wellness Services

Digital Payments Makeover Continues for Beauty Services Industry Spas and salons were among the pandemic’s worst-hit businesses, but Rosy Salon Software’s Jason Foodman explains how cutting-edge digital payment and scheduling platforms can help salons maximize profits while providing a convenient experience for their customers. Read more in the “B2B and Digital Payments Tracker®,” a collaboration with American Express.

PDF | Inside the May 2023 Report

How BaaS and Embedded Finance Are Redefining Digital Experiences

Banking as a Service Boosts Community Banks’ Potential to Prosper Community banks have a unique opportunity to tap into the $22 billion market opportunity created by platforms and FinTechs in enabling embedded finance for their end users, as examined in detail in this new report, the “Digital-First Banking Tracker®,” a collaboration with NCR.

PDF | Inside the May 2023 Report

The Evolving Digital Daily Edition

Consumers Now Want Digital in Everything, Everywhere, All at Once, Study Finds Nearly half of U.S. consumers increased the number of digital activities that represent their day to day by 16% when compared to February 2022, a new study of 4,058 U.S. consumers embracing a connected world and connected economy finds. Read PYMNTS’ latest ConnectedEconomy™ report to learn more.

PDF | Inside the March 2023 Report

Digitally Divided — Work, Health and the Income Gap

Digital Economy Income Gap Widens Year Over Year The ability to work remotely helped widen the digital income gap over the last 12 months, “The ConnectedEconomy™ Monthly Report: Digitally Divided — Work, Health and the Income Gap” finds.

PDF | Inside the February 2023 Report

Investing in Payments Systems for the Digital Economy

Retail, Manufacturing CFOs Report Efficiency Is Their New Payments Priority As companies shift focus from weathering the pandemic to withstanding economic uncertainty, many are boosting the efficiency of their payment systems. For “Digital Payments Technology: Investing in Payments Systems for the Digital Economy,” a collaboration with Corcentric, PYMNTS surveyed 250 CFOs to reveal why their strategies have shifted.

PDF | Inside the February 2023 Report

Meet The Zillennials

Zillennials: The Next Generation Of Connected Consumer Zillennials, the generation bridging younger millennials and older Gen Z, are shopping, paying and living their own way. “The ConnectedEconomy™ Monthly Report: Meet The Zillennials” analyzes 3,983 consumer responses and details this key group’s preferences and habits.

PDF | Inside the January 2023 Report

Retailers, Manufacturers Seek Better Workflows

Retail CFOs Invest in Payments Tech to Streamline Operations Retailers and manufacturers are making careful decisions about where to invest their technology dollars. “Payment Technology's Future: Retailers, Manufacturers Seek Better Workflows,” a collaboration with Corcentric, explores which AP and AR functions are getting the bulk of their budgeted spend — and why.

PDF | Inside the January 2023 Report

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Stay Current

IRS Modernization Efforts Pose Challenges as Enterprises Embrace eFiling

Integrated Health Metrics Unlock New Frontier for Connected Wellness

Apple Takes Measured Approach to AI Amid Aggressive Competitive Spend

New UK Law Spotlights Weak Security Features in Smart Devices

Gen Z Car Buyers Shop Digitally but Complete Purchases in Person

Peloton Layoffs Point to Economic Pressures on Connected Fitness Marketplace

Latest in Digital Transformation

Gen Z Car Buyers Shop Digitally but Complete Purchases in Person

Peloton Layoffs Point to Economic Pressures on Connected Fitness Marketplace

Chase Debuts Tools for Small Business Payment Pain Points

If You’re Happy and You Know It, You Must Be Small

Yum Brands Q1 Earnings Show Digital Sales Surge Amid Broader Challenges

Payment Innovations Help Small Businesses Navigate the Main Street Maze

Insurance Sector Moves Digital-First to Support Shifts in Buyer Behavior

Online Gaming and Instant Payments Drive Entertainment’s Digital Adventure

Young Consumers Make Next-Level Purchases From In-Video-Game Stores

Cautionary ‘Tale of Two Consumers’ Dials Up Personalized Approach to Financial Wellness

Microsoft ‘Doubles Down’ on Cybersecurity to Safeguard Connected Economy

AI Explained: Artificial General Intelligence

Is GPT-5 on the Horizon? Experts Ponder OpenAI’s Next Chatbot Possibilities

Digital Wallets Provide Local Touch to Connected Travel Experiences

Small Business Transformations Put the AI in Main Street

Snap’s 30% Surge Leads Positive CE 100 Index’s Momentum

Earnings Put Spotlight on Banks’ Full-Scale Digital Transformation

Emotive AI Aims to Offer New Ways to Connect With Consumers

Advanced Tech Adds Miles of Progress to Smart City Vision

Robo-Forklifts Rev Up Walmart’s Warehouses

American Airlines Marks Record Quarter Amid Corporate Travel Snapback

Consumers Want Friction-Free Shopping on Connected Devices

This Week in B2B: Enterprise Metaverses, AI Accountants, Virtual Cards

Walmart Gives Online Shoppers VIP Treatment to Compete With Amazon

Digital Vehicle Wallets Shift Connected Car Payments Into Overdrive

Smart Devices Lock Doors to Secure Connected Homes

Gen Alpha Consumers’ Unprecedented Connectivity Changes the Retail Media Game

Visa CEO: ‘Long Runway’ Ahead as Digital Payments, Credentials Displace Cash and Checks

AI to Boost Weather Forecasts, Businesses Hope for Profits

International Roaming Packs Drive Travelers Deeper Into the Connected Economy

Spike in Identity Fraud Forces Banks to Embrace Innovation

Microsoft’s AI-Powered VASA-1 Could Enable Webcam-Free Video Calls

Can Companies Automate Away America’s Growing Accountant Shortage?

AR and VR Have Potential to Reshape Wearable Tech Landscape

Bite CEO: Self-Service Kiosks Meet Shopper Demand for Click-and-Mortar™ Retail

Digital Birth Certificates Expand Range of Paperless IDs in Connected Economy

CFOs’ Top 4 Concerns Reveal Importance of Controlling What’s Controllable

Billion-Dollar Buddies? Forecasting A Boom in the AI Companion Industry

The AP/AR Modernization Mandate: From Self-Assessment to Better B2B Payments

Why the World’s Biggest Buyer Relies on Online B2B Marketplaces

Equifax Says 85% of Its New Models Built With AI

Airports Accelerate Digital Transformation to Enhance Passenger Experiences

Google’s Restructuring Shows AI’s Impact on Finance Function

Next-Gen Fraud Strategies Use Data to Onboard Customers Safely

Why Europe Must End Its 30-Year Digital Winter to Ensure Its Long-Run Future

Gen Z’s Digital Dynamics: Wallets Lead, Connected Devices Lag

Digital Tools Go for Gold at Paris Summer Olympics

Amazon Licenses Just Walk Out Tech in Battle for Grocery Stores’ Loyalty

Exclusive Clips:

Gen Z Car Buyers Shop Digitally but Complete Purchases in Person

Peloton Layoffs Point to Economic Pressures on Connected Fitness Marketplace

Chase Debuts Tools for Small Business Payment Pain Points

PYMNTS DATA