(source: en.wikipedia.org)
Consumers have seemingly grown more comfortable interacting with automated and artificial intelligence (AI)-enabled interfaces when dealing with call centers. In fact, consumers have reported higher satisfaction with call centers that employ AI than with those that do not. Get the Full Story Complete the form...
FanDuel, a daily fantasy sports provider and bet taker site, said it lost $5 million on the Super Bowl on Sunday after taking some of New Jersey’s first legal sports bets, according to a report in Bloomberg. FanDuel said that upwards of 75 percent of...
Amazon wants to get more exclusive — and it wants other companies to help with that effort by developing product lines meant to be sold only via the eCommerce operator. That move comes as Amazon has had trouble wooing some direct-to-consumer brands. Get the Full...
There’s an old saying in battle that the enemy of your enemy is your friend. In eCommerce, all sorts of alliances emerge, with Amazon squarely in sight. And according to recent news on the eCommerce front, Google has lost a friend, seemingly, in at least part...
Walmart is testing out a new solution designed to automatically address soft declines on its eCommerce site. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our...
What’s new is old – and then new again. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form,...
Flipkart, a huge eCommerce company in India, has invested $201 million into its wholesale unit, in a bid to stay relevant in an already crowded market that’s been hit with industry-shaking regulatory changes recently, according to reports. Get the Full Story Complete the form to...
It’s time for eBay to say goodbye to StubHub. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form,...
Online retail and mobile commerce had their shining moments over the 2018 holiday shopping season — the latest evidence of that comes from Adobe Analytics, which said that U.S. consumers spent a record $126 billion online during that period, above the company’s earlier projection. The new...
