This month’s Vantiv Omnicommerce Tracker highlighted a number of trends but perhaps none more interesting than what innovators are doing to make omnichannel a one-to-one experience. Marcus Robins, SVP of Strategy for Vantiv recently caught up with MPD CEO Karen Webster to offer his insight...
Facebook Messenger for Business has the potential to connect retailers and their customers in a way that could make it one of its most powerful use cases. How? By giving merchants a one-to-one channel in which to “talk” to their customers. This month’s Vantiv Omnicommerce...
Maybe it’s time to start thinking about omnichannel a little differently. When the buzzword was first conceived, omnichannel was used to describe the imperative for retailers to follow the consumer across the physical and mobile/digital channels as they went about their shopping journey. The implications...
Frantic shoppers roaming from store-to-store to find the last gallon of milk in the city before the next major storm hits may become a thing of the past. Record-breaking snowfall are keeping many in the Northeast from venturing out, but omnichannel merchants are keeping consumers...
In 2014, it became clear that consumer shopping norms and habits were being disrupted more than ever before due to the rapid adoption of technologies. Retailers therefore began to actively search for and implement strategies to ensure the future of their businesses. For some, that...
As we reflect back at the last 12 months in payments, it can be difficult to recall all of the innovations that have helped omnichannel move from buzzword to a merchant forefront strategy. And at the very center of that strategy is mobile — specifically,...
Retail folklore pegs the day after Thanksgiving as the day when retailers went “in the black” and began making a profit and marked the official start to the holiday shopping season. That hasn’t been the case of late but this year, there’s every indication that...
The one-month anniversary of Apple Pay’s official launch prompts the payments ecosystem to ask where we were, where we are, and where we’re going. To celebrate, speculate and make predictions about the road to Apple Pay (and mobile payments) ubiquity, MPD CEO Karen Webster caught...
Apple’s launch of the new iPad’s yesterday is a timely reminder of the role and influence of tablets on the retail purchase experience. Research suggests that in the next two years, the web will influence $2 Trillion of retail spend in the US, or about...
