Beyond the chatbots and hype, artificial intelligence has the potential to improve financial services. Jeremiah Lotz, managing vice president of digital and data at PSCU, told PYMNTS that AI will wind up being a high-tech tool that can help credit unions improve the personal touch...
Tech Credit Union (Tech CU) has tapped PSCU to provide debit card processing support. The 11-branch, Indiana-based credit union selected the credit union service organization (CUSO) based on its experience, trustworthiness, understanding of the industry and service excellence, according to a Thursday (March 9) press...
Payments solutions company AvidXchange has a new solution for credit unions. The company has begun a referral partnership with KeyStone by Corelation, according to a Tuesday (March 7) press release. Through the partnership, AvidXchange will offer its invoice-to-pay software tool AvidAscend to Corelation’s more than...
Consumers are looking for answers as they navigate turbulent macroeconomic seas. Brian Scott, chief growth officer at PSCU, told PYMNTS that credit unions have a prime opportunity to open up a dialogue about new payment options and services that can help them make better financial...
Digital wallets are helping to create a faster, more expedited checkout for consumers. As financial institutions (FIs) and tech companies battle for market share and compete to bring their offerings to market, digital wallets also raise the table stakes around convenience for other payment methods....
As more consumers turn to digital solutions to handle their financial needs, the risk of fraud is increasing — a dynamic of which digital banking users are well aware. According to PSCU’s Eye on Payments survey, 53% of consumers are more concerned about fraud due...
58% of FIs reported a rise in the cost of fraudulent transactions in 2022, which is why Seth Ruden of First Tech Federal Credit Union says “targeted friction” is essential to fighting fraud without compromising the user experience.
Credit union members are famed for their loyalty. That historic bond is being tested as more CUs take a cautious approach to digital innovation due to prevailing macroeconomic headwinds. PSCU President and CEO Chuck Fagan, NAFCU CEO Dan Berger and Suncoast Credit Union SVP of...
With the world existing more online than ever, fraud attacks targeting financial institutions (FIs) are a growing threat. Criminals are increasingly succeeding in exploiting the vulnerabilities in FIs’ systems, with approximately 59% of FIs experiencing an increase in their overall fraud rates in 2022, according...
