Credit unions have a secret weapon that some financial institutions (FIs) may struggle to attain: member satisfaction. CU members have higher-than-average member satisfaction rates, and of those satisfied members, 6% said convenience and ease of use of online banking capabilities are the top reasons they are satisfied and 5% cited...
Subscription Simple. That’s how 85% of millennials and Gen Z consumers want their FIs to make opening bank accounts and applying for credit, says Jeff Hibbard, chief digital officer at Truliant Federal Credit Union.
The last year and a half signaled a change in course around consumers’ digital banking expectations. Most users now highly value the quality and ease of digital experiences, one United Kingdom study found, with 81% of adults saying this determines their choice of financial institution...
Yogi Berra supposedly once said: “Predictions are hard — especially about the future.” In an interview with PYMNTS, PSCU President and CEO Chuck Fagan acknowledged the challenge of knowing what’s ahead. But some trends can provide a roadmap to what’s next for financial institutions (FIs),...
Payments credit union service organization (CUSO) PSCU has named Dave Stafford to the company’s new role of executive vice president and chief transformation officer. In addition, the firm has appointed Stephen Summers chief information officer, taking over the role previously held by Stafford, PSCU said...
Personalization has become the watchword in financial services today. A 2021 PSCU consumer survey found that nearly eight in 10 respondents prefer working with a financial institution (FI) that knows them on a personal level — a relationship that appropriate data usage can facilitate. This...
PYMNTS interviewed Greg Glawson, chief information officer at UNIFY Financial Credit Union, on how his company leveraged member data to design a new product to meet their needs. — In a world awash in consumer data, credit unions (CUs) have a unique opportunity. While selling...
Consumers are turning to innovative banking solutions as they never have before, with more saying they would switch or consider switching financial institutions (FIs) specifically to access innovative financial products, such as tools that offer personalization. Consumers want their FIs to innovate — but in...
Payments credit union service organization (CUSO) PSCU has expanded its relationship with SAFE Federal Credit Union to offer debit processing support as well as credit processing. Based in Sumter, South Carolina, and founded in 1955, SAFE has $1.6 billion in assets and 133,000 members in seven...
