Credit union members are more loyal than customers at most financial institutions (FIs), but cementing that allegiance means offering innovative products and services based on new technology. While credit union members are less likely than customers of other FIs to walk if they’re not offered...
Credit unions (CUs) and financial institutions (FIs) are making more of an effort to understand how innovative technologies like cryptocurrency, blockchain and peer-to-peer (P2P) payments will change the way they deliver products and services to members and customers. CUs in particular are contending with the...
Digital banking startup Cognerium has launched a software platform designed for credit unions and small-to-medium banks. The Florida company said in a press release Monday (July 8) that this new product will help financial institutions digitize their operations and launch new financial products of their...
Credit union service organization (CUSO) PSCU is launching the return of its Credit Union Give Back Sweepstakes that offers member organizations the chance to drive engagement and loyalty while offering their customers the chance to win prizes for card usage. Cardholders with credit union rewards...
The pervasiveness of digital can be seen in the utter transformation of everyday activities, Scott Young, vice president of innovation and design at PSCU, told PYMNTS. Take traveling, for example. Young recounted how during a recent trip, he was able to check in digitally, get...
The financial services industry has changed radically over the last 10 years as financial institutions (FIs) of all types have had to expand their product offerings to meet consumers’ ever more technologically advanced expectations. The move to mobile wallets and contactless payments is one of...
Credit unions’ mission-driven, customer-centric reputations were once enough to ensure survival, but members have spoken: Without access to cutting-edge payment options and other digital conveniences, they might take their business elsewhere. In the latest "Credit Union Tracker," BECU’s Thomas Hobbs explains how CUs can remain...
It was once sufficient for credit unions (CUs) to lean on their reputations as being customer-centric and mission-driven. Increasingly, however, consumers need access to cutting-edge financial technologies and payment methods to win them over. Remaining competitive in the financial space today means prioritizing digital innovations...
Credit unions (CUs) weren’t the first on the block to offer the digital tools and services most prized by high-earning millennials and bridge millennials, but they’re pulling out the stops in 2022. Coming though the pandemic rather well considering how many were lagging in digital...
