In-person branch transactions have dropped in recent years, meaning that credit unions that do not innovate have fewer opportunities to take advantage of their longest-held strength: personalized service. In the "Credit Union Tracker," TruMark Financial Credit Union’s Elizabeth Kaspern explains how the CU uses voice-of-the-member...
FIs use smart automation to improve member experiences behind the scenes, creating more secure and efficient processes while lowering friction. In the "Digital-First Banking Tracker," Veridian Credit Union’s Brett Engstrom talks about cumulative gains from cutting seconds off transactions, algorithms that learn better ways to...
Credit unions (CUs) have trailed banks in overall consumer satisfaction for the third year in a row, reaching an all-time low in 2021. Of particular significance, the quality of CUs’ mobile apps ranked third in member satisfaction and fell from its 2020 score, while banks...
Payments credit union service organization PSCU is launching a digital consulting practice to boost digital offerings for credit unions, a press release said. This will also improve digital return on investment and bolster product use. This comes as PSCU has recently partnered with Curinos, which...
Forty percent of credit union members are “very” or “extremely” interested in real-time payments, according to the “Credit Union Innovation Playbook,” a PYMNTS and PSCU collaboration based on a survey of 4,832 U.S. consumers, 101 credit union decision-makers and 51 FinTech executives. Get the report:...
PSCU, the nation’s largest credit union service organization, is now working with Amount, which offers various omnichannel and BNPL services, a press release notes. This will give PSCU and its owner credit unions access to a platform to power the credit card experiences of the...
When consumers are picking a financial institution, digital features make a difference. In fact, 24% of credit union members would consider switching to new financial institutions over innovation, according to “Credit Union Innovation,” a PYMNTS and PSCU collaboration based on a survey of 4,832 U.S....
Moonlighting always meant having a second job on the side. In the age of connected economy payments, it’s taking on a new meaning — one that credit unions (CUs) should know about. In a PYMNTS interview, PSCU Chief Growth Officer Brian Scott discussed the challenges CUs...
PSCU, the payments credit union service organization (CUSO) has been selected by True North Federal Credit Union for its credit and debit processing work, a PSCU press release said. True North, which is based in Juneau, Alaska, has been in existence since 1948. The company...
