The value proposition of the credit union (CU) is changing. The sector has always been known for its member-centric “people helping people” philosophy. That part hasn’t changed, although the personal touch now is handled less frequently within the physical branch. It comes down to experience....
Payments credit union service organization (CUSO) PSCU announced Tuesday (May 25) that Together Credit Union in St. Louis, which has over $2 billion in assets, has become a part of the cooperative for “full-service credit and debit card processing support and services,” according to a...
Credit unions, like all financial institutions (FIs), have set their digital innovation agendas to meet consumers’ needs, but consumers’ requirements are constantly changing as the digital-first economy evolves. CU members have been especially eager for digital and remote banking options, but they no longer see digital banking...
Digital-first and customer-first credit unions are laser-focused on integrating member feedback into their innovation agendas. In the latest Credit Union Tracker, SAFE Credit Union’s Gina Olson explains how using data management solutions can help CUs capture and analyze member feedback to fine-tune their product roadmaps.
There’s an optimistic economic period ahead for credit unions (CUs) to seize if they are able to match their innovation agendas and technology investments to the changing needs of their members. A recent PYMNTS study found that 86% and 84% of CU decision-makers prioritized developing...
It is easy for credit unions to get a bit lost in the weeds when it comes to fighting fraud and meeting member needs — particularly in a rapidly digitizing world. BHMI and the Mercator Advisory Group estimate the dispute and chargeback volume in the...
Elan Financial Services and Telhio Credit Union have lengthened their long-term collaboration to offer credit card products to the credit union’s (CU’s) 70,000 personal and commercial members, according to a Friday (April 30) announcement emailed to PYMNTS. The CU’s card members receive choices that meet...
The pandemic has overwhelmingly affected the U.S., claiming the lives of more than 550,000 Americans and taking a massive financial toll on countless households. The pandemic’s economic fallout has caused job losses and shrunk savings and retirement accounts, with few going untouched. Recent research has...
The past year challenged credit unions (CUs) as in-branch visits slowed while the shift to online and mobile banking accelerated. CUs have had to pivot to stay competitive with banks and FinTechs at every turn during the pandemic, not least of all in attempting to...
