PSCU, the credit union service organization (CUSO), is teaming up with FICO Customer Communications Services (CCS) to develop a fraud alert tool for credit unions (CUs), PSCU said in a statement on Wednesday (Oct. 28). In the event of possible fraud, members are alerted quickly...
When the pandemic hit, PSCU recognized an opportunity to capture the data on digital shifts and trends, and to share the results with its credit unions and the market. “Keeping a pulse on all of these scenarios, types of payments, markets and regions has been...
Consumers’ banking preferences have undergone a sea change over the last few years, and a growing share of Americans prefer to bank digitally rather than visit a branch. The quality of a financial institution’s (FI’s) mobile app has become even more crucial to customers than...
There are two ways to consider consumers’ spending lives, according to Bruce Dragt, chief product officer at CO-OP Financial Services. As he told PYMNTS, the first way is to think in terms of milestone purchases, like buying a home or sending a kid to college...
“The average age of a credit union member is 47, making it clear that CUs must devise strategies to attract a younger audience,” according to PYMNTS October Credit Union Tracker® done in collaboration with PSCU. The new Tracker notes the example of Texas Trust Credit...
Meeting consumers’ banking needs during the pandemic has meant offering mobile and digital channels so that customers may engage in remote and contactless banking experiences. Providing those services requires credit unions (CUs) to invest not only in technology but also in employee training to better...
The pandemic continues to affect almost all aspects of consumers’ lives, and their banking interactions are no exception. Consumers are increasingly seeking contactless ways to interact with their financial institutions (FIs), leading to a 200% jump in new mobile banking registrations during April. Foot traffic...
Lumin Digital’s cloud-native platform will deliver banking solutions to Interra Credit Union’s (Interra) 50,000-plus retail and business members, the companies said in a statement on Tuesday (Oct. 20). Interra signed a multi-year agreement with Lumin Digital and anticipates it will be on the platform by...
The pandemic may still be forcing financial institutions (FIs) to confront the new digital reality — but opportunities abound for credit unions to engage with members who are, just now, growing a bit more positive about spending money again. In an interview with PYMNTS, Scott...
