With over 58 percent of customers saying they’re “extremely” satisfied with credit unions (CUs) and nearly six in 10 saying they would stick with their CU even if it didn’t have all the bells and whistles of bank tech that competitors do, the bond between...
Some financial players may think that digital transformations are nothing more than a past trend. Many banks, businesses and service providers implemented their first digital platforms decades ago and have since steadily built out their solutions with newer technologies like artificial intelligence (AI)-supported customer service...
Digital overhauls can help boost credit unions’ online presences, but member data must be fiercely guarded during this transformation. In this month’s Credit Union Tracker, PYMNTS speaks with Timothy Anderson, CEO of United States Senate Federal Credit Union, about how the firm works to keep...
Credit unions (CUs), as much as other financial entities, are seeing a boom in competition as banking moves to online and mobile channels. Customers today expect to be able to access financial services instantly, which can put pressure on CUs that need to stretch restricted...
Amid the coronavirus pandemic, PSCU compared transactions of its owner credit union members on a same-store basis between March 2019 and March 2020. The payments credit union service organization (CUSO) found that year-over-year spending for the first 21 days of the month was higher by 9...
As COVID-19, the disease caused by the coronavirus, ravages the economy, and millions of Americans shelter in place to figure out their next financial moves amid layoffs and volatile markets, credit unions (CUs) have a role to play — particularly in the battle against fraudsters...
How do you plan for something that has never happened before? For the last two weeks — and for much of the foreseeable future — it is the questions that consumers, businesses, banks, public health officials and legislators are asking themselves as an utterly unprecedented...
Credit union (CU) members are known for loyalty to these financial affinity groups, but that loyalty is being tested. The 2020 Credit Union Innovation Index, conducted in partnership with PSCU, found that over 20 percent of members would drop their current CU over lack of...
Credit unions (CU) members have a reputation of being loyal to their financial institution (FI) — and not without reason. CU members, by and large, are happier than most financial consumers are with their primary FIs, with 88.5 percent saying they are very or extremely...
