Credit unions (CUs) have a bit of asymmetry in their relationships with their customers. On one hand, as PYMNTS data shows, customers very much like their credit unions, and are loyal to them. PYMNTS found that 65 percent of members chose their CUs because they trusted them, 58.4...
PSCU has prevented over $277 million in would-be fraud last year, 30 percent more than in 2018. The credit union service organization (CUSO) said it blocked cybercriminals at several channel intersections, including at the point of sale, at its contact centers and other avenues. PSCU said...
PSCU, the payments credits union service organization (CUSO), reported significantly higher year-over-year growth than expected during the holidays, with a 7.86 percent increase in debit and credit sales among its owner credit unions (CUs). That’s a big upswing from the 4.1 percent market rate reported...
The notion that credit unions (CUs) play country mouse to their more worldly banking cousins is beyond flawed, as a recent poll by the Gallup organization showed. Delving into customer sentiments across measures – including “helps me reach my financial goals” and “puts my financial...
Cloud technology has lost some of its mystique in recent years, and consumers’ improved understanding has led to a boost in demand. The cloud computing services market was expected to see 17.2 percent growth and reach a global value of $200 billion by the end...
With 79 percent of credit union members willing to switch to a financial institution with more convenient banking services, offering mobile apps is becoming increasingly vital for CUs. But many lack the resources to develop their own apps, making collaboration with other CUs crucial. In...
Credit unions (CUs) face stiff competition from banks, FinTech firms and other players in the financial industry, but they have several intrinsic advantages. A recent study found that CUs beat banks in eight financial well-being attributes, such as helping consumers reach financial goals, understanding financial...
A new decade — and for credit unions (CUs), might this be the decade of data as a conduit of trust, a way to cement customer loyalty? As reported late last year, PSCU, one of the nation’s largest credit union service organizations (CUSOs), said it...
We don’t mean to be melodramatic here at PYMNTS, but one can reasonably argue that as a new decade begins, credit unions (CUs) are in the fight of their lives. Not only do they face challenges from banks – usually bigger and better capitalized –...
